Windsor is a clothing store that offers cute and affordable dresses, making it a popular choice for special events like prom. Customers often praise the friendly and helpful staff, especially mentioning employees who go out of their way to assist shoppers. One employee, Roma, is frequently highlighted for her sweet and kind attitude, making customers feel welcomed and comfortable even if they do not find the perfect dress for themselves. She is attentive, running around to help multiple customers and ensuring everyone feels cared for. However, experiences with staff can vary. Some customers have encountered employees who are rude or unhelpful, which has left them feeling uncomfortable and awkward. One particular employee was described as dismissive and rude, making shopping difficult and unpleasant. This inconsistency impacts the overall customer experience. Despite some negative interactions, many customers appreciate the store for its affordability and variety of dresses. The store is often busy, especially during prom season, but the helpfulness and positive attitude of certain staff members make the visit pleasant. Overall, Windsor is seen as a good place for stylish, budget-friendly dresses, with standout staff members like Roma enhancing the shopping experience, though occasional negative encounters remind shoppers of the importance of friendly service.
Even though the store was busy with everyone looking for a prom dress, the staff was extremely friendly and helpful and we were in and out within the hour. And the prices were great for my budget for the day.
October 2023
Jayden was awesome and very helpful, superior customer service, promote her
June 2022
i’m a regular and their customer service is amazing ??
