“Wow ! What a great job Richard did for my stranded 21 year old daughter. Took care of the car at a great price , checked on her throughout the day. This is a local small business that epitomizes customer service. Breath of fresh air!”
“Food in hot box is good and to top that off they are at a great price I think ! I don't have pictures or food. We'll stop again when we're through this way. The cashier is a nice lady give her a Hello and have a good day while y'all's there ! I'm sure she works hard like a lotta ppl !”
“So impressed with this place! Had a blow out driving from Tulsa to Wichita and this was the closest tire shop. We called to see if they could help us and they very quickly came out and changed the tire on the side of the highway then had us follow them to the shop and checked out the other tires as well. Super friendly and prompt service, so grateful for this company.”
“Traveling can be so much harder than it needs to, but travel stops like this one make it so much easier. I came all the way from Wichita to help a family member who had gotten lost come back home. This family member has dementia and they really shouldn’t be driving but they insist on doing so anyways, can’t follow directions, and very well would say they will stop and wait for me and then they’d continue driving anyways. So the whole situation was a bit of an urgent crisis. Once I dropped off my passenger who would drive them back home, I decided to grab a beverage here at the rest stop. The good people working there were very kind to me. I wasn’t the emotional wreck I am now as I write this in their parking lot to show my gratitude, but there must have been something wrong with me that they could tell I was going through a hard time. They treated me with respect and kindness and something about just a simple act of customer service really broke me free of that panicking, problem-solving, crisis management mindset I had been locked into for the last hour. It was just a simple act of friendly customer service but that snapped me out of the loops my mind had been running through non-stop and let my mental health start the recovery process. I’m going to sit in my car here for a little while longer until I calm down enough to drive; it’s hard to see while I’m still crying. It might have meant so little to them, but it really means so much to me. Thank you!”
“Second visit here and the bathrooms are still clean and smell fresh. They have the right setup to keep your hands clean too with paper towels and trash barrel within tossing distance of the door. Good selection of snacks and drinks. No wait for a gas pump. No Tap To Pay at the pump, but they have it inside at point of sale. ??”
The Iowa retailer, the third-largest convenience store operator in the country, built its new three-year plan around three priorities: store growth, food and beverage expansion, and kitchen technology upgrades. The company plans to add 120 stores during the current fiscal year. Its previous plan, launched in 2023, delivered more than 500 new stores and earned the company a spot in the S&P 500.
Love's Travel Stops is starting 2025 with ambitious growth plans, adding 20 new stores and updating 50 current locations across the country. The truck stop company will upgrade its stores through its Strategic Remodel Initiative, which started in 2022. This includes the modernization of its recently acquired turnpike location in Stroud, Oklahoma. By 2035, over half of Love's 655 stores will be either new or updated.
Texas-born Buc-ee's is changing the way people think about gas stations and convenience stores. This chain is known for its huge stores along highways, some with over 100 fuel pumps. With its funny billboard ads, award-winning clean bathrooms, and branded items Buc-ee’s is hard to miss. The company wants people to actually plan to stop at Buc-ee's during road trips, not just go there as a last resort. And it's working - the chain has a huge fan base, with Facebook groups dedicated to Buc-ee's having hundreds of thousands of members.
Sheetz Inc., the Pennsylvania-based convenience store chain, is making big moves in the Motor City. The company announced plans to open four more locations across metro Detroit, weeks before opening its first Michigan location. The first Michigan Sheetz will open its doors in late summer at 33380 Wick Road in Romulus. More locations are planned for Taylor, Warren, and Macomb Township, each employing around 30 people, mostly full-time.
Love's Travel Stops is rolling out a new system that turns work into a game for its restaurant employees. Picture this: Three big screens in each restaurant, tracking how fast workers greet customers, take orders, and hand out food. It's not just for show - early results say it's making service 11 seconds faster on average. "These monitors track key performance metrics in real-time, such as greet times, order processing times and the time it takes for food handoff," Love's explains. The system creates a more interactive environment, fostering friendly competition between stores.