Fidelity Bank - Downtown is a highly regarded banking institution that consistently provides exceptional customer service. Customers are always greeted warmly and the tellers are described as kind, professional, and genuinely interested in pleasing their clients. The bank's policies, such as not requiring larger deposits to earn high interest rates on CDs and checking accounts, are appreciated by long-term customers. The bank has been praised for its responsiveness in resolving issues, whether it's helping with Social Security holds, unauthorized auto-debits, or disputes with utility companies. Customers feel that the bank goes above and beyond to address their concerns and ensure their satisfaction. The bank's friendly and helpful staff, who are willing to assist with personal and business banking needs, have earned them a loyal customer base. Clients have been impressed by the bank's willingness to provide specialized services, such as printing checks for their business, without additional fees. Overall, Fidelity Bank - Downtown is highly recommended for its exceptional customer service, competitive products, and dedication to meeting the diverse financial needs of its community.
The staff was so helpful and patient setting up a new account and helping with existing accounts, 10/10
April 2026
Molly has been so helpful with our HELOC and am very grateful for her efforts In helping us navigate the Fidelity App which is not so straight forward.
January 2026
Mariah Seward was exceptionally excellent in her customer service. She explained all information precisely. She did amazing!
