Metro by T-Mobile is a prepaid wireless service provider that offers a convenient location at 240 S West St. The friendly staff is dedicated to providing exceptional customer service, taking the time to explain the best prepaid plans with unlimited talk, text, and data. Customers praise the representatives for their expertise in resolving issues and their overall helpfulness. The store is praised for its great service, with one customer noting that they were accommodated even when visiting close to closing time. However, some customers have had issues with billing, reporting unexpected charges and feeling that the staff did not handle the situation satisfactorily. Despite these isolated incidents, Metro by T-Mobile is generally recommended for its 5G phones, unbeatable prepaid plans, and overall positive customer experience.
Liz aka the boss solved the most difficult situation with my phone and was able to fix it after struggling with this problem for 4+ hourss. She’s chill and knows how to actually do her job
November 2025
Needed to replace a part ran in and ran out quick fix.
September 2025
Kenynon was very helpful with getting a tablet in case he went above and beyond
