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“I made a reservation here and Keisha called me this morning to tell me the website overbooked them by 9 reservations. She went above and beyond calling around to find somewhere that could help me and switched my reservation. She was professional and kind and turned a rough situation into a good experience. Poor lady probably had 9 more calls to make too! Thank you for great customer service!”
“We have been buying/leasing cars from Honda East for almost 30 years. It’s because of their excellent sales team and service!! Jeff and Tina always take great care of us!!!”
“Dave came through for me and I really appreciated it. I told him what I wanted and didn't want. He worked his hand and me into the car that I wanted. So if I ever need another car I will be back. The staff I met there are great.”
“100 STARS! Incredible Service and Care from Matt at Madison Pike, Covington, KY.
If you are looking to rent a car for any amount of time, this is the only place you need to go! We rent from this location often, and I can confidently say it is always top-shelf service from the moment we make a reservation until we return the vehicle.
This weekend, we rented a car for a surprise trip to Chicago to take my daughter to see her favorite artist for her first concert. Matt, who has handled our reservations from start to finish many times, was there to help us again. He is consistently the kindest, most welcoming person; there is something so professional, sweet, and genuinely amazing about the experience he provides every single time. Matt is truly a master of customer service. He was so enthusiastic about our trip—he even offered us a free upgrade to ensure we had an elevated experience for such a meaningful family event.
Unfortunately, our trip hit a major snag when road debris flew out from under a semi-truck and smashed our windshield. It was a terrifying experience for both my daughter and me. I called Matt immediately, explained what happened, and sent him photos of the damage. Even though we were hundreds of miles away, Matt handled the situation with such heart. He prioritized our safety above all else, calming us down with genuine concern, talking us through our options, and even offering to help us find a replacement car at a different location if we needed one.
We were shaken and panicking, but Matt’s compassion and care gave us so much ease. We ultimately decided to cut our trip short by a day and a half to get the situation handled. When we arrived back at the branch, Matt was there to greet us. He didn't even need to look at our reservation to know we were returning early, and he seemed genuinely sad that our vacation had been cut short. He remembered all the details about our trip and immediately checked on us to see if we had enjoyed the concert.
He processed everything quickly, efficiently, and with total kindness. He even followed up with the branch manager to ensure everything was taken care of, confirming that I would receive a reduction on my rental costs for the shortened trip and a full return of my deposit.
I don't know how else to rave about this place. We use this location often, and we will always come back—especially because of Matt. We are so very grateful to you and all you do! Thank you for being YOU, Matt!”
“Exceptional customer service every time I have used this location. This last time it was the best ever. Reservation made easily by phone. I was picked up at my house at the scheduled time and handed the key fob to a clean, comfortable car when we arrived at the dealership. Returning the car was facilitated by Enterprise coordinating with another location to enable me to drop the car at the car dealership repairing my car.
Thank you so very much!”
“I had a fantastic experience with the Eastgate Enterprise rental office! Due to a last-minute flight cancellation, I needed a rental car urgently without a reservation. After finding no availability at a nearby Hertz location, I turned to Eastgate, where I regularly rent vehicles. The staff there were incredibly accommodating and efficient, getting me set up with a clean, well-maintained car that was fully fueled and ready to go. I was in and out within half an hour, which allowed me to continue my travel smoothly and attend to my client’s needs without any hassle. The professionalism and helpfulness of the Eastgate team truly made a stressful situation much easier. Highly recommend their service!”
“This is our preferred rental location. They are open until 6pm, which helpful when trying to pick up or drop off a rental after work. The staff is professional and accommodating. We prefer to rent a vehicle for long highway trips. The team here has always taken very good care of us.”
“Honestly a great place to get a rental. Quick, easy and painless. In and out in under 10 minutes. Cade is an excellent employee, really helpful and knowledgeable.”
8AM - 5:30PM
525 W 12th St, Newport
Car Rental
“I had an accident and had no rental coverage on my insurance policy. I had to have a car for work/life. I had a friend recommend BMC and I contacted Shawn in Newport. I was in an absolute panic. He said “don't worry we got you” immediately relieving my panic. He was willing to work with me on price to see what discounts he could give. The staff had a car ready and waiting for me the day I called.
I didn’t know how long my car would take to be fixed. I was told “it will be this Friday,” then I was told “next Friday” and so on by the company working on my car. I’d call Shawn and say I need it a little longer. He’d say “no problem.”
I can’t thank Shawn and the staff at BMC enough! They are amazing! Please call them if you need a rental!”
7:30AM - 5:30PM
948 Old State Rte 74, Cincinnati
Car Rental
“Great customer service. Had my vehicle ready on time. I will be using this Avis moving forward for all of my rental car needs.
Charisma was very personable and great to chat with.”
“Amy in Cincinnati was an absolute dream, great customer service and helped us get the right last minute vehicle for our work trip. We were in and on the road in a matter of minutes even with no advanced booking.”
“I’ve rented from them, Avis/Budget Downtown Cincinnati, so many times! I hate Enterprise. They do way too much even asking who my employer is. Avis/Budget always treats me with a level of trust and will even give me free upgrades! Renting from enterprise made me appreciate Avis/Budget downtown more.”
7:30AM - 5:30PM
4327 Winston Ave, Covington
Car Rental
“I don’t know who was more helpful, Valerie and Yvon were outstanding and provided excellent customer service. They went above and beyond by alerting me when my car was ready and letting me know all the information I needed to know. They were so nice and made me feel special!!”
8AM - 6PM
4616 Aicholtz Rd, Cincinnati
Car Rental
“Didn't have the type of vehicle which is common at busy rental companies. Was very fast and simple, price is higher than others but great service. Will be back in the future”
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“Matt at BMC in Alexandria is the best! Always has a huge smile on his face, excellent customer service with clean, comfortable vehicles, perfect for our rental down to FL. Will certainly use BMC auto rental for all of my future needs as well!”