“100 STARS! Incredible Service and Care from Matt at Madison Pike, Covington, KY. If you are looking to rent a car for any amount of time, this is the only place you need to go! We rent from this location often, and I can confidently say it is always top-shelf service from the moment we make a reservation until we return the vehicle. This weekend, we rented a car for a surprise trip to Chicago to take my daughter to see her favorite artist for her first concert. Matt, who has handled our reservations from start to finish many times, was there to help us again. He is consistently the kindest, most welcoming person; there is something so professional, sweet, and genuinely amazing about the experience he provides every single time. Matt is truly a master of customer service. He was so enthusiastic about our trip—he even offered us a free upgrade to ensure we had an elevated experience for such a meaningful family event. Unfortunately, our trip hit a major snag when road debris flew out from under a semi-truck and smashed our windshield. It was a terrifying experience for both my daughter and me. I called Matt immediately, explained what happened, and sent him photos of the damage. Even though we were hundreds of miles away, Matt handled the situation with such heart. He prioritized our safety above all else, calming us down with genuine concern, talking us through our options, and even offering to help us find a replacement car at a different location if we needed one. We were shaken and panicking, but Matt’s compassion and care gave us so much ease. We ultimately decided to cut our trip short by a day and a half to get the situation handled. When we arrived back at the branch, Matt was there to greet us. He didn't even need to look at our reservation to know we were returning early, and he seemed genuinely sad that our vacation had been cut short. He remembered all the details about our trip and immediately checked on us to see if we had enjoyed the concert. He processed everything quickly, efficiently, and with total kindness. He even followed up with the branch manager to ensure everything was taken care of, confirming that I would receive a reduction on my rental costs for the shortened trip and a full return of my deposit. I don't know how else to rave about this place. We use this location often, and we will always come back—especially because of Matt. We are so very grateful to you and all you do! Thank you for being YOU, Matt!”
“I don’t know who was more helpful, Valerie and Yvon were outstanding and provided excellent customer service. They went above and beyond by alerting me when my car was ready and letting me know all the information I needed to know. They were so nice and made me feel special!!”
“I have had to deal with a few locations and these folks ROCK! Pretty sure one of their service techs is sling blade and I want to give the white guy a clip for his hair so he can leave it alone but that's just people stuff. As far as service and being absolutely cool and easy to deal with, especially when we had an emergency 4 hours away while we had the car. They just made everything about what I was dealing with easier and I'll always appreciate them for that!”
“I recently bought a used pickup truck from Theis Motor Company. I'm 49 years old, and this was the best experience I've ever had in purchasing a vehicle. They were great in every regard!”
“I had a great experience here and would definitely buy another vehicle from this dealer. From sales (Devon) to financing, everyone was extremely friendly and helpful. Great communication, and never pushy. We like to review our options and do our homework, we were given the space to do that here. And thank god I never heard “I’ll have to go talk to my manager.” We love our Volvo and the buying experience was perfect. Thank you!”
“Matt at BMC in Alexandria is the best! Always has a huge smile on his face, excellent customer service with clean, comfortable vehicles, perfect for our rental down to FL. Will certainly use BMC auto rental for all of my future needs as well!”
“I've been using BMC auto rental for over 10 years. They have clean vehicles and excellent prices..They've always given me great service over the years..”
“Those folks at Enterprise on Colerain Ave in Cincinnati are on point. Quick in and out service. Simple easy return. Very professional but also very personal when trying to make sure you have what you need. Great job guys... I always rent from Colerain Enterprise, I also have my boss renting from Enterprise when needed..”
“Over the last several years, this location always provides good and efficient service with more than fifty work-related rentals. They have always had a car when a reservation existed.”
“I had an accident and had no rental coverage on my insurance policy. I had to have a car for work/life. I had a friend recommend BMC and I contacted Shawn in Newport. I was in an absolute panic. He said “don't worry we got you” immediately relieving my panic. He was willing to work with me on price to see what discounts he could give. The staff had a car ready and waiting for me the day I called. I didn’t know how long my car would take to be fixed. I was told “it will be this Friday,” then I was told “next Friday” and so on by the company working on my car. I’d call Shawn and say I need it a little longer. He’d say “no problem.” I can’t thank Shawn and the staff at BMC enough! They are amazing! Please call them if you need a rental!”
“It's a rental car company. I wasn't acknowledged when I first walked in for pickup, other than that, the staff was nice. During my rental I had an issue and Rory was helpful. When I returned the staff was professional.”
“We rented from the 6610 Glenway Ave location in Cincinnati Ohio. The customer service is amazing! We were helped by Leslie and Cade and they are truly interested in customer satisfaction. This location is my go to when I need a rental!”
“I’ve used Enterprise Rent A Car on a number of occasions and have always had a great experience! I’ve even purchased a car from them and was very happy with the experience and with the car! They are friendly and caring, and the cars are excellent!”
“Mr. A. Benzinger & his staff are very patient & polite with me. I have witnessed them assisting seniors who could not make reservations on your website. (I was one) I watch people come & go in their office. I have never witnessed a dissatisfied renter. For an office of men the restroom has been clean & generally the toilet seat is down. (This is shocking for females.) There is a U.C. student I agree with that the 2530 Reading Rd. Cincy O. 45202 is the better location to come to. Thank you.”
“Honestly a great place to get a rental. Quick, easy and painless. In and out in under 10 minutes. Cade is an excellent employee, really helpful and knowledgeable.”
“Amy in Cincinnati was an absolute dream, great customer service and helped us get the right last minute vehicle for our work trip. We were in and on the road in a matter of minutes even with no advanced booking.”
“The customers appreciate the attention to detail provided by the service, as it consistently meets my needs and addresses all of my questions. It’s clear that this is the best Avis location in the city.”
“I made a reservation here and Keisha called me this morning to tell me the website overbooked them by 9 reservations. She went above and beyond calling around to find somewhere that could help me and switched my reservation. She was professional and kind and turned a rough situation into a good experience. Poor lady probably had 9 more calls to make too! Thank you for great customer service!”
“Had an excellent experience with Hertz thanks to Olivia. She truly delivered top-notch service from start to finish—friendly, professional, and incredibly helpful. Olivia went the extra mile to make sure everything was smooth and stress-free, and it really made a difference. It’s rare to come across someone so dedicated to great customer service. Highly recommend!”
“I rent at the Kenwood Avis location often (usually 2-3 times per month). The service is fantastic! Amanda is always friendly, and she gives me clean and nice cars. The entire process is simple and customer friendly. Thank you, Amanda! Thank you, Avis Kenwood!”
“Fantastic service & location. Amanda is always courteous, helpful, knowledgeable & very professional! For a business owner who travels frequently, it’s great to have a rental company I can count on in my neighborhood.”
“CJ and Tarin went above and beyond to make my experience as awesome as possible. Dealing with the contingencies of family vacation schedule changes was terrifying but CJ. Fixed everything so I could extend my reservation and keep everyone happy. Thank you!”
“Janese!!!! What an amazing help you were and such a blessing to me! Thank you so much for taking all the time you took out of your day helping me with something so simple. Please never stop being so amazing! Thank you again!!”
“Linda, Mar & Amber were extremely helpful and kind at the Galbraith location. The website allowed me to make a booking a week in advance at another location downtown Cincinnati that didn’t have the vehicle available at the last minute. They helped make the frustrating situation much more manageable! I sure hope Budget appreciate these employees and the several customer service people I had to speak to make sure my initial rate was honored and the folks who had to manage the situation due to administrative problems.”
“Very helpful and was able to get me a vehicle last min !! After the Galbraith rd location didn’t have a car for my reservation i had booked in advance after i called and verified the day before”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
