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7:30AM - 5:30PM
4327 Winston Ave, Covington
Car Rental
“I don’t know who was more helpful, Valerie and Yvon were outstanding and provided excellent customer service. They went above and beyond by alerting me when my car was ready and letting me know all the information I needed to know. They were so nice and made me feel special!!”
“I cannot say enough good things about this location! A different rentals company left us in a last minute bind and these guys were open and ready to help! Both gentleman who assisted us between pickup and return were friendly and professional. We've already booked a minivan for our first family vacation in May!”
“My daughter bought a XC60 and I decided I was interested in purchasing a Volvo as well. Rachel Dotterman was the sales consultant on both transactions. She was patient, answered all our questions thoroughly, and showed us all the purchasing options we inquired about. I wound up buying a 60 too. Julian Mikesell patiently described all the technical features and James Martin worked with us on financing. All around excellent experience. I highly recommend Volvo Cincinnati!”
“I've been using BMC auto rental for over 10 years. They have clean vehicles and excellent prices..They've always given me great service over the years..”
“Ben was helpful both at rental and return. The vehicle was perfect for my disability. The Sunday that I picked up, they were busy with 6 couples before me. Ben & the lady employee were professional and efficient. My wait was less than a half hour. Pleased”
“Matt at BMC in Alexandria is the best! Always has a huge smile on his face, excellent customer service with clean, comfortable vehicles, perfect for our rental down to FL. Will certainly use BMC auto rental for all of my future needs as well!”
“I wanted to express my sincere gratitude to Drew! It was one of the best car rental experiences I’ve had in ages. They truly went above and beyond to assist me, and the car was incredibly clean. I’m definitely planning to return to this place for my next rental.”
“Best car dealership experience I’ve ever had! No surprise fees or forcing you to pay for warranties like the big dealers with their bait & switch pricing. Mike and Stephanie were an absolute pleasure to work with. I highly recommend Theis Motor Company.”
“We rented from the 6610 Glenway Ave location in Cincinnati Ohio. The customer service is amazing! We were helped by Leslie and Cade and they are truly interested in customer satisfaction. This location is my go to when I need a rental!”
“Jack went above and beyond at this location via phone to assist me today to make sure I got into a vehicle and was safe in Columbus Ohio. I appreciate all of his efforts of helping me.”
“Shonetta, chase, dorian were excellent in helping me out with my rental. Made it smooth, and efficient, and answered any questions I had. I highly recommend you go to this branch if you want too notch service”
“The staff were superb as they got me set up for business travel with the car I needed. Their effort is undermined by a terribly cramped lot, however, making getting in and out a chore. If the parking situation could be rectified, they would be in perfect shape.”
“Pick up and drop off was easy. The car was a nice size for what I need that weekend. My kids also enjoyed the car. Price was very affordable and received my incidental hold back same day!”
8AM - 5:30PM
525 W 12th St, Newport
Car Rental
“I had an accident and had no rental coverage on my insurance policy. I had to have a car for work/life. I had a friend recommend BMC and I contacted Shawn in Newport. I was in an absolute panic. He said “don't worry we got you” immediately relieving my panic. He was willing to work with me on price to see what discounts he could give. The staff had a car ready and waiting for me the day I called.
I didn’t know how long my car would take to be fixed. I was told “it will be this Friday,” then I was told “next Friday” and so on by the company working on my car. I’d call Shawn and say I need it a little longer. He’d say “no problem.”
I can’t thank Shawn and the staff at BMC enough! They are amazing! Please call them if you need a rental!”
“Amy in Cincinnati was an absolute dream, great customer service and helped us get the right last minute vehicle for our work trip. We were in and on the road in a matter of minutes even with no advanced booking.”
“Hands down the best experience I’ve had when renting a vehicle! Thank you to Taylor @ the Alexandria location for taking great pride in making sure customers are well taken care of. Excellent customer service!! Clean, comfortable and comparable vehicle to my daily driver while it was getting repaired!!”
“Had an excellent experience with Hertz thanks to Olivia. She truly delivered top-notch service from start to finish—friendly, professional, and incredibly helpful. Olivia went the extra mile to make sure everything was smooth and stress-free, and it really made a difference. It’s rare to come across someone so dedicated to great customer service. Highly recommend!”
“I’ve rented from them, Avis/Budget Downtown Cincinnati, so many times! I hate Enterprise. They do way too much even asking who my employer is. Avis/Budget always treats me with a level of trust and will even give me free upgrades! Renting from enterprise made me appreciate Avis/Budget downtown more.”
“Fantastic service & location. Amanda is always courteous, helpful, knowledgeable & very professional! For a business owner who travels frequently, it’s great to have a rental company I can count on in my neighborhood.”
8AM - 5:30PM
6525 Glenway Ave, Cincinnati
Car Rental
“Came in on short notice and was out in less than 10mins. C.J was very helpful and informative about details to my rental. Excellent customer service I have no complaints”
“I rent at the Kenwood Avis location often (usually 2-3 times per month). The service is fantastic! Amanda is always friendly, and she gives me clean and nice cars. The entire process is simple and customer friendly.
Thank you, Amanda! Thank you, Avis Kenwood!”
“My family traveled to NC with a stop in VA for a few days. We drove a Toyota Camry Hybrid. It was a very nice car. It suited our needs and the mileage was amazing. They treated us well at the Budget on Gailbraith Rd. We will be returning in the future.”
“This location is the Best. I always have the greatest experience at this location. The staff is awesome and respectful and try to make sure that the customer is satisfied and leaves with a smile. No matter the obstacles they get the job done. They are second to none.”
“Very helpful and was able to get me a vehicle last min !! After the Galbraith rd location didn’t have a car for my reservation i had booked in advance after i called and verified the day before”
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“100 STARS! Incredible Service and Care from Matt at Madison Pike, Covington, KY.
If you are looking to rent a car for any amount of time, this is the only place you need to go! We rent from this location often, and I can confidently say it is always top-shelf service from the moment we make a reservation until we return the vehicle.
This weekend, we rented a car for a surprise trip to Chicago to take my daughter to see her favorite artist for her first concert. Matt, who has handled our reservations from start to finish many times, was there to help us again. He is consistently the kindest, most welcoming person; there is something so professional, sweet, and genuinely amazing about the experience he provides every single time. Matt is truly a master of customer service. He was so enthusiastic about our trip—he even offered us a free upgrade to ensure we had an elevated experience for such a meaningful family event.
Unfortunately, our trip hit a major snag when road debris flew out from under a semi-truck and smashed our windshield. It was a terrifying experience for both my daughter and me. I called Matt immediately, explained what happened, and sent him photos of the damage. Even though we were hundreds of miles away, Matt handled the situation with such heart. He prioritized our safety above all else, calming us down with genuine concern, talking us through our options, and even offering to help us find a replacement car at a different location if we needed one.
We were shaken and panicking, but Matt’s compassion and care gave us so much ease. We ultimately decided to cut our trip short by a day and a half to get the situation handled. When we arrived back at the branch, Matt was there to greet us. He didn't even need to look at our reservation to know we were returning early, and he seemed genuinely sad that our vacation had been cut short. He remembered all the details about our trip and immediately checked on us to see if we had enjoyed the concert.
He processed everything quickly, efficiently, and with total kindness. He even followed up with the branch manager to ensure everything was taken care of, confirming that I would receive a reduction on my rental costs for the shortened trip and a full return of my deposit.
I don't know how else to rave about this place. We use this location often, and we will always come back—especially because of Matt. We are so very grateful to you and all you do! Thank you for being YOU, Matt!”