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“Honestly a great place to get a rental. Quick, easy and painless. In and out in under 10 minutes. Cade is an excellent employee, really helpful and knowledgeable.”
“I have had to deal with a few locations and these folks ROCK! Pretty sure one of their service techs is sling blade and I want to give the white guy a clip for his hair so he can leave it alone but that's just people stuff. As far as service and being absolutely cool and easy to deal with, especially when we had an emergency 4 hours away while we had the car. They just made everything about what I was dealing with easier and I'll always appreciate them for that!”
“100 STARS! Incredible Service and Care from Matt at Madison Pike, Covington, KY.
If you are looking to rent a car for any amount of time, this is the only place you need to go! We rent from this location often, and I can confidently say it is always top-shelf service from the moment we make a reservation until we return the vehicle.
This weekend, we rented a car for a surprise trip to Chicago to take my daughter to see her favorite artist for her first concert. Matt, who has handled our reservations from start to finish many times, was there to help us again. He is consistently the kindest, most welcoming person; there is something so professional, sweet, and genuinely amazing about the experience he provides every single time. Matt is truly a master of customer service. He was so enthusiastic about our trip—he even offered us a free upgrade to ensure we had an elevated experience for such a meaningful family event.
Unfortunately, our trip hit a major snag when road debris flew out from under a semi-truck and smashed our windshield. It was a terrifying experience for both my daughter and me. I called Matt immediately, explained what happened, and sent him photos of the damage. Even though we were hundreds of miles away, Matt handled the situation with such heart. He prioritized our safety above all else, calming us down with genuine concern, talking us through our options, and even offering to help us find a replacement car at a different location if we needed one.
We were shaken and panicking, but Matt’s compassion and care gave us so much ease. We ultimately decided to cut our trip short by a day and a half to get the situation handled. When we arrived back at the branch, Matt was there to greet us. He didn't even need to look at our reservation to know we were returning early, and he seemed genuinely sad that our vacation had been cut short. He remembered all the details about our trip and immediately checked on us to see if we had enjoyed the concert.
He processed everything quickly, efficiently, and with total kindness. He even followed up with the branch manager to ensure everything was taken care of, confirming that I would receive a reduction on my rental costs for the shortened trip and a full return of my deposit.
I don't know how else to rave about this place. We use this location often, and we will always come back—especially because of Matt. We are so very grateful to you and all you do! Thank you for being YOU, Matt!”
“My daughter bought a XC60 and I decided I was interested in purchasing a Volvo as well. Rachel Dotterman was the sales consultant on both transactions. She was patient, answered all our questions thoroughly, and showed us all the purchasing options we inquired about. I wound up buying a 60 too. Julian Mikesell patiently described all the technical features and James Martin worked with us on financing. All around excellent experience. I highly recommend Volvo Cincinnati!”
“Ben was helpful both at rental and return. The vehicle was perfect for my disability. The Sunday that I picked up, they were busy with 6 couples before me. Ben & the lady employee were professional and efficient. My wait was less than a half hour. Pleased”
“Matt at BMC in Alexandria is the best! Always has a huge smile on his face, excellent customer service with clean, comfortable vehicles, perfect for our rental down to FL. Will certainly use BMC auto rental for all of my future needs as well!”
“Over the last several years, this location always provides good and efficient service with more than fifty work-related rentals. They have always had a car when a reservation existed.”
“We rented from the 6610 Glenway Ave location in Cincinnati Ohio. The customer service is amazing! We were helped by Leslie and Cade and they are truly interested in customer satisfaction. This location is my go to when I need a rental!”
“Mr. A. Benzinger & his staff are very patient & polite with me. I have witnessed them assisting seniors who could not make reservations on your website. (I was one) I watch people come & go in their office. I have never witnessed a dissatisfied renter. For an office of men the restroom has been clean & generally the toilet seat is down. (This is shocking for females.) There is a U.C. student I agree with that the 2530 Reading Rd. Cincy O. 45202 is the better location to come to. Thank you.”
“It's a rental car company. I wasn't acknowledged when I first walked in for pickup, other than that, the staff was nice. During my rental I had an issue and Rory was helpful. When I returned the staff was professional.”
“Best car dealership experience I’ve ever had! No surprise fees or forcing you to pay for warranties like the big dealers with their bait & switch pricing. Mike and Stephanie were an absolute pleasure to work with. I highly recommend Theis Motor Company.”
“I’ve used Enterprise Rent A Car on a number of occasions and have always had a great experience! I’ve even purchased a car from them and was very happy with the experience and with the car! They are friendly and caring, and the cars are excellent!”
“Amy in Cincinnati was an absolute dream, great customer service and helped us get the right last minute vehicle for our work trip. We were in and on the road in a matter of minutes even with no advanced booking.”
“Hands down the best experience I’ve had when renting a vehicle! Thank you to Taylor @ the Alexandria location for taking great pride in making sure customers are well taken care of. Excellent customer service!! Clean, comfortable and comparable vehicle to my daily driver while it was getting repaired!!”
“Had an excellent experience with Hertz thanks to Olivia. She truly delivered top-notch service from start to finish—friendly, professional, and incredibly helpful. Olivia went the extra mile to make sure everything was smooth and stress-free, and it really made a difference. It’s rare to come across someone so dedicated to great customer service. Highly recommend!”
9AM - 12PM
212 W 4th St, Cincinnati
Car Rental
“I’ve rented from them, Avis/Budget Downtown Cincinnati, so many times! I hate Enterprise. They do way too much even asking who my employer is. Avis/Budget always treats me with a level of trust and will even give me free upgrades! Renting from enterprise made me appreciate Avis/Budget downtown more.”
“I don’t know who was more helpful, Valerie and Yvon were outstanding and provided excellent customer service. They went above and beyond by alerting me when my car was ready and letting me know all the information I needed to know. They were so nice and made me feel special!!”
“Rented a van for a roadtrip and ran into an issue with the van’s availability after booking. They notified me and worked out a great solution and were very accommodating. I’ll be using this location again!”
“Fantastic service & location. Amanda is always courteous, helpful, knowledgeable & very professional! For a business owner who travels frequently, it’s great to have a rental company I can count on in my neighborhood.”
“I’ve had great customer service and smooth check in + check out experiences at this Avis / Budget location. Lynn, the manger, is very helpful and makes sure that everything goes well each time I rent from this office.”
“Yvon, helped me out of a bind. I booked the rental thru Expedia and when I arrived, I was told nothing was available. After a lot of diligence and hard work, Yvon found a vehicle for me. She deserves 10 stars!! 0 stars for Expedia”
“Came in on short notice and was out in less than 10mins. C.J was very helpful and informative about details to my rental. Excellent customer service I have no complaints”
“I rent at the Kenwood Avis location often (usually 2-3 times per month). The service is fantastic! Amanda is always friendly, and she gives me clean and nice cars. The entire process is simple and customer friendly.
Thank you, Amanda! Thank you, Avis Kenwood!”
“These guys are the bomb!! The car was fantastic! The people were very nice and very professional! I was kinda surprised to get such good service from such a worn down looking neighborhood. Your sign is the only inviting sign on that little strip. I am extremely happy with the job you guys did for me. I will definitely rent from this location from now on. If I could give ten stars I would!!!”
“My family traveled to NC with a stop in VA for a few days. We drove a Toyota Camry Hybrid. It was a very nice car. It suited our needs and the mileage was amazing. They treated us well at the Budget on Gailbraith Rd. We will be returning in the future.”
“This location is the Best. I always have the greatest experience at this location. The staff is awesome and respectful and try to make sure that the customer is satisfied and leaves with a smile. No matter the obstacles they get the job done. They are second to none.”
“Very helpful and was able to get me a vehicle last min !! After the Galbraith rd location didn’t have a car for my reservation i had booked in advance after i called and verified the day before”
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“I had an accident and had no rental coverage on my insurance policy. I had to have a car for work/life. I had a friend recommend BMC and I contacted Shawn in Newport. I was in an absolute panic. He said “don't worry we got you” immediately relieving my panic. He was willing to work with me on price to see what discounts he could give. The staff had a car ready and waiting for me the day I called.
I didn’t know how long my car would take to be fixed. I was told “it will be this Friday,” then I was told “next Friday” and so on by the company working on my car. I’d call Shawn and say I need it a little longer. He’d say “no problem.”
I can’t thank Shawn and the staff at BMC enough! They are amazing! Please call them if you need a rental!”