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“I have been a Cinfed member for nearly 40 years and I can honestly say that I have ALWAYS had a very positive experience. Each and every person who I have had the opportunity to interact with have been nothing other than helpful, courteous, and professional. Fantastic customer service hands down!”
“They very personal and take their time with you.Rob Fields is great. He took time to explain a loan to my husband and me. We feel very comfortable with Superior.”
“I had a wonderful experience for the second time working with the team at COPFCU!! I worked with Amy and she was amazing. When she wasn't available Karen, Margaret, and Amber stepped in and finished helping me without any delay. I will never go anywhere else for my loan needs, 100% recommend visiting this delightful team!! Much appreciated 👏”
“Tom and his team did a great job for our clients and we are grateful for it. Danielle was always available for our calls and got us answers quickly. Together, we got our young couple into their dream home!”
“We have worked with Todd on a couple houses and each time we reach out to him for help regarding our mortgage he is eager to help us along the way. He always treats us with the utmost respect and provides wonderful service. I would absolutely recommend Todd to friends!”
“Best experience..I have been with this bank for over 20 years and I have dealt with Leann Rose for the last 10 years . This lady is a real treasure she works so hard to fix everyone's needs. It never fails to amaze me how hard she works to fine a solution to any situation. I am truly bless to have Cinfed in my life all these years and to know I am not alone in any situation. Thank you and thank you for Leanns abilities in banking!”
“My first and only bank account has been through L&N and still going strong! Thank you L&N team for always being helpful whether it's with questions I may have, loans/mortgage or banking related needs.”
“Highly recommend! Me and my husband used to bank with fifth this & we switched due to issues like fraud and other personal issues. We are so pleased to say we bank at guardian bank now! Carmen got us all set up and was so kind and was able to answer all of our questions!”
“I've been with Stock Yards Bank most of my life. First in Louisville and now in Cincinnati. They combine modern techniques with old fashioned customer service. Their branches are small, and their employees take the time to get to know their customers. I don't go in terribly often but the staff always knows who I am and has a welcoming smile on their face. Even better, they waive ATM fees! Whenever I've dealt with loans or other issues, their management has always been top-notch in making sure that every detail is taken care of. They don't try to upsell me on their other products, either. Very customer focused!”
“As a business owner who emphasizes great customer service I was impressed with our branch manager’s (Carmen at Ft Wright, Kentucky) preparation, personal attention and time spent with us as we opened our account. It’s heartening to see that there are still businesses and their employees that care about their customers and understand how trust is built!”
“GE Credit Union has always been there for me when I needed an auto loan and with paying off my loans they are always great to deal with. I would definitely recommend them for your credit needs.”
“Love working with Heartland Bank Ft. Thomas, Ky.
I would like to express my appreciation for the outstanding service I always receive from this bank. The staff, especially August A. is always friendly, knowledgeable, and willing to go the extra mile to help with any questions or concerns I have.
Every interaction has been professional, and I truly feel valued as a customer here. Thank you always!”
“Great bank and Joe Fitch is so kind and helpful. He explained everything about my accounts and new cards to me so I 100% understood everything. Very nice and personable. Great experience and highly recommend Joe!”
8 AM - 5 PM
301 E 4th St Suite 2900, Cincinnati
Banks
Open 24 hours
105 W 4th St, Cincinnati
Banks
“The best team who are understanding! They were able to help me straight out my account even though I came in just before closing.
Thank you, Chase Bank team, at Buttermilk Pk.”
“Susan and Erin are fantastic! This is our third time dealing with them. They are very professional and organized. They walked us through each step of the process and were always available when we had a question. Their knowledge of the industry made me feel that I was in good hands.”
“I've banked with Central Bank for nearly 30 years. Although there are several banks close to my home, I drive 20 minutes to the Central Bank nearest to me. Their genuine concern for their customers is unparalleled and worth every extra mile. I will never bank with anyone else! Marty Ward”
9AM - 5PM
2652 Erie Ave, Cincinnati
Banks
“Amazing service. The manager Justin was great to work with. He helped set up my business account. This branch is one of the only banks in Cincinnati, that offers full service assistance - tellers, consultants, personal bankers - very thorough and informative. This branch offers the personal touch & human element that is missing from many businesses these days.”
“Phenomenal team. Extremely knowledgeable and easy to do business with. I have business and personal accounts with this location. They're extremely helpful, kind, & always willing to help. I do business here because the team is exceptional. I highly recommend US Bank Mt. Washington.”
“The staff at the Ft Thomas branch is incredible.Jonathan, Krista, and TamikaHave always treated me like I had a million bucks in the bank no matter what my business was.”
“I have been banking with Heartland Bank and have always had a very positive experience. The staff is very professional and quick to address any questions I have. One of my favorite employees is Carly, as she is so kind and always greets me with a warm welcome each time I’m there. She always treats me as if I were family. I would highly recommend this bank and will continue doing business with them for a long time.”
“There are certain people you meet in life who do more than just their job they genuinely care. Mrs. Brandi at Cinfed is one of those people.
I came to her with a complicated situation and a lot of questions. From day one, she was patient, professional, and truly listened. She took the time to understand my goals, explain my options, and guide me through a process that often felt overwhelming. What impressed me most was that she never made me feel like just another customer. She treated me like a person whose success mattered.
Because of her dedication, persistence, and willingness to go above and beyond, she helped me solve issues that I honestly didn't know how to put into words. She saw the bigger picture and worked tirelessly to find solutions that put me in a better position financially.
In a world where great customer service is becoming rare, Mrs. Brandi is a shining example of what it means to serve people with excellence, compassion, and integrity. I am incredibly grateful for her help and would recommend her to anyone looking for a loan officer who genuinely cares and gets results.
Thank you, Mrs. Brandi. Your patience, knowledge, and commitment made all the difference, and I will never forget it.
Tessa”
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“I've been banging with him for 8 years now. They've always been very respectful and very helpful I'm taking the time out to figure what your problem is and they help fix it all the girls and guys at Taylor Mill branch keep doing what you're doing you are magnificent and you know who you are thank you very much for your time”