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“Hi beat all yeah out I’m not that makes sense but I have been there since Cinco this is a LOL but those who know me know I am the member of the year of the month. I’ve been working out and I want to get paid. They said I’m the member of the year I feel like I’m an employee I’m there so long but when I leave the job even things I didn’t know interest rate what did you used to refinance all those things they told me about, I give honor and praise to my employees and my friends my name is Mrs Cheryl and I just want to say everybody has been amazing how long is close out with a period.”
“I have been a Cinfed member for nearly 40 years and I can honestly say that I have ALWAYS had a very positive experience. Each and every person who I have had the opportunity to interact with have been nothing other than helpful, courteous, and professional. Fantastic customer service hands down!”
“They very personal and take their time with you.Rob Fields is great. He took time to explain a loan to my husband and me. We feel very comfortable with Superior.”
“I had a wonderful experience for the second time working with the team at COPFCU!! I worked with Amy and she was amazing. When she wasn't available Karen, Margaret, and Amber stepped in and finished helping me without any delay. I will never go anywhere else for my loan needs, 100% recommend visiting this delightful team!! Much appreciated 👏”
“Tom and his team did a great job for our clients and we are grateful for it. Danielle was always available for our calls and got us answers quickly. Together, we got our young couple into their dream home!”
“We have worked with Todd on a couple houses and each time we reach out to him for help regarding our mortgage he is eager to help us along the way. He always treats us with the utmost respect and provides wonderful service. I would absolutely recommend Todd to friends!”
“Best experience..I have been with this bank for over 20 years and I have dealt with Leann Rose for the last 10 years . This lady is a real treasure she works so hard to fix everyone's needs. It never fails to amaze me how hard she works to fine a solution to any situation. I am truly bless to have Cinfed in my life all these years and to know I am not alone in any situation. Thank you and thank you for Leanns abilities in banking!”
9AM - 5PM
8735 US-42, Florence
Banks
“Heartland is a breath of fresh air in the banking industry! While others are turning everything over to automation/tech, these guys still prioritize human interaction.
Idk about you, but I feel a lot better when I can actually speak to someone and not have to battle through 5 layers of phone automation.
Specifically, Mark is the GOAT. He takes customer service to a whole other level and you can tell that it’s contagious around their office.
Never had a bad experience and will be the number one bank I recommend in the area!”
“My first and only bank account has been through L&N and still going strong! Thank you L&N team for always being helpful whether it's with questions I may have, loans/mortgage or banking related needs.”
“As a business owner who emphasizes great customer service I was impressed with our branch manager’s (Carmen at Ft Wright, Kentucky) preparation, personal attention and time spent with us as we opened our account. It’s heartening to see that there are still businesses and their employees that care about their customers and understand how trust is built!”
“I've been with Stock Yards Bank most of my life. First in Louisville and now in Cincinnati. They combine modern techniques with old fashioned customer service. Their branches are small, and their employees take the time to get to know their customers. I don't go in terribly often but the staff always knows who I am and has a welcoming smile on their face. Even better, they waive ATM fees! Whenever I've dealt with loans or other issues, their management has always been top-notch in making sure that every detail is taken care of. They don't try to upsell me on their other products, either. Very customer focused!”
8 AM - 5 PM
301 E 4th St Suite 2900, Cincinnati
Banks
“Great bank and Joe Fitch is so kind and helpful. He explained everything about my accounts and new cards to me so I 100% understood everything. Very nice and personable. Great experience and highly recommend Joe!”
Open 24 hours
105 W 4th St, Cincinnati
Banks
9AM - 5PM
6018 Glenway Ave, Cincinnati
Banks
“I always had an excellent experience with every single person that I came into contact with and they were always very helpful and supportive to me made me feel like I was the most important person in the world and I really appreciate that!!!!!”
“The best team who are understanding! They were able to help me straight out my account even though I came in just before closing.
Thank you, Chase Bank team, at Buttermilk Pk.”
“I've banked with Central Bank for nearly 30 years. Although there are several banks close to my home, I drive 20 minutes to the Central Bank nearest to me. Their genuine concern for their customers is unparalleled and worth every extra mile. I will never bank with anyone else! Marty Ward”
“Susan and Erin are fantastic! This is our third time dealing with them. They are very professional and organized. They walked us through each step of the process and were always available when we had a question. Their knowledge of the industry made me feel that I was in good hands.”
“I had an exceptional visit today. I understand how the credit union is evolving to support my needs and make the service experience exceptional. I made an appointment in advance and had zero service issues.
The team was polite, welcoming, and knowledgeable. Mylee helped me accomplish everything I needed.”
“There are certain people you meet in life who do more than just their job they genuinely care. Mrs. Brandi at Cinfed is one of those people.
I came to her with a complicated situation and a lot of questions. From day one, she was patient, professional, and truly listened. She took the time to understand my goals, explain my options, and guide me through a process that often felt overwhelming. What impressed me most was that she never made me feel like just another customer. She treated me like a person whose success mattered.
Because of her dedication, persistence, and willingness to go above and beyond, she helped me solve issues that I honestly didn't know how to put into words. She saw the bigger picture and worked tirelessly to find solutions that put me in a better position financially.
In a world where great customer service is becoming rare, Mrs. Brandi is a shining example of what it means to serve people with excellence, compassion, and integrity. I am incredibly grateful for her help and would recommend her to anyone looking for a loan officer who genuinely cares and gets results.
Thank you, Mrs. Brandi. Your patience, knowledge, and commitment made all the difference, and I will never forget it.
Tessa”
“I have been banking with Heartland Bank and have always had a very positive experience. The staff is very professional and quick to address any questions I have. One of my favorite employees is Carly, as she is so kind and always greets me with a warm welcome each time I’m there. She always treats me as if I were family. I would highly recommend this bank and will continue doing business with them for a long time.”
9AM - 5PM
1116 Main St, Cincinnati
Banks
“Best Bank branch in the city! Fantastic employees and service who are very helpful and care about you and your business. Could not be a better experience each time I go in.”
“Best customer service around the staff makes you feel like an old friend every time and they always go above and beyond even when faced with an unhappy customer!!!”
9AM - 5PM
3133 Dixie Hwy, Erlanger
Banks
“Excellent customer service, the gentleman James......He's sincere and wants to do his job well it's obvious without him saying it. You can't teach people that, they either want to be that for cx's or they don't..... it's become too rare. Thanks Chase and James V. You rock!”
“As a former employee and still a current costumer, I can not speak highly enough about this Bank. I was such a healthy environment to work in and they have always taken good care of my family with all our banking needs! Their mobile options are wonderful but I love going into the branch when I can for the wonderful customer service I am always greeted with!”
Open 24 hours
312 Walnut St, Cincinnati
Banks
“Cheryl in the Auto Loan division was extremely helpful and pretty quick to solve my problem! It is also relatively easy to get ahold of a real person when calling for help.”
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“I did much research and shopping and chose US Bank because of it's market saturation and customer service reviews. I am absolutely positive I made the right choice, and am the luckiest person in the world to be located near this branch. My business banker Sara is everything you could dream of getting with your banker. She is extremely knowledgeable, kind, caring, objective, understanding and informative. She truly listens and gives great advice and ideas on navigating the banking world. I highly recommend US Bank and am very appreciative of this specific branch.”