The phone system and process to change my name on my credit card is absolutely a nightmare but Alex at the Fort Thomas was absolutely wonderful to work with. Completely an advocate for the customer. I cannot recommend him enough.
September 2023
Chase bank is trash… I just received my new card and I activated but yet it’s not working says my pin is wrong but I already have a pin set up from the previous card so now I have to go into the branch that doesn’t open until 9
June 2023
Very friendly staff and were able to help us set up accounts without an appt on a busy Saturday! I’m happy this is our local branch