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“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”
“Great service!!!!! My boyfriend went into get his new phone turned on and get his stuff switched over. His old phone was having so many issues even at the store.They did everything they could do. His old phone died so they tried to get it charged enough to get everything switched over and his phone was just being a pain. He got his new phone turned on,but unfortunately none of his stuff switched over(not due to them,they did everything they could to try to get it switched over) . They really went above and beyond for him. They even gave him a charger box(which we really needed)
Amara and Jason helped him.He said they were really cool people. They deserve 10 stars for having to deal with his old phone. Luckily they set things up so we can do a smart switch. I know how to switch things over from phone to phone so we are good.
Again 10 stars to Amara and Jason. If you have problems they will solve em. ? ?”
“KJ and Jonathon were excellent, but when calling customer service for help was absolutely horrible I was in that store for over an hour because customer service was horrible with their knowledge of their job.”
“If I could give 10 stars I genuinely would. My husband and I were previous customers with AT&T AND LORDY DID WE HAVE ISSUES. We finally had enough with AT&T that we decided to switch. Danny, Alex, and Brad were amazing. They were so patient and kind and let me tell you I wouldn’t have been. We were there two days for over 7 hours combined and not once did they make me or my husband feel like we were a hassle. I will definitely being staying with Tmobile as a customer for the pure factor of how these three young men handled our situation and helped us not deal with anymore stress.”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“I just want to give a huge shoutout to the young lady who helped me file a claim for my phone today after Verizon wouldn’t let me trade it in. Thanks to you, my old iPhone 13 Pro Max is now a 15 Pro Max! You gave me the number to call my insurance company, and when I reached out, they didn’t have any more iPhone 13 Pro Max models in stock so they upgraded me to a brand-new iPhone 15 Pro Max for just $99. A fully paid off iPhone 15 Pro Max for $99! If it weren’t for you, I’d still be stuck with my damaged 13 Pro Max. Thank you so much! Also, I really appreciate your help with my charging port issue!”
“Great deals and staff. In and out if not to busy in 15 mins. Got my wifi through them on a sweet deal for $25 a month, but that was a grandfathered price on when, I purchased. Buying case and screen protectors from them cost a bit more, but lifetime replacement is worth the like $15 more.”
“Definitely recommend this store. We were having problems with a new iphone and Apple Watch and has helped us so much. Definitely fixing all of our problems. Tim is Also very knowledgeable and very friendly and more helpful than I honestly expected will definitely be returning here in the very near future and keeping my business with verison because of him”
“We've had T-Mobile for many years. Stopped in to find out about switching up to a newer phone. Nick was great, advising us the best time to do this with our history. We periodically check out the competition, but T-Mobile has always been the best fit for us.”
“Knowledgeable and helpful staff but just once I'd like to come here and not have to wait 30 minutes. Always a long wait. I usually go to Best Buy for my phones but their service has gone downhill. This is the best place to get your phones and service around.”
“Great service! Raymond was very patient in explaining things to us also my sugar was getting low and he went above and beyond by getting me a beverage of his own! Thank you!”
“Was busy the Saturday I went. Waited about 15 minutes, cannot complain about the service I received over all. Could have a few more people there to keep the wait times down though.”
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“Fantastic store! Very clean and welcoming environment! All employees are on the ball and ready to provide amazing service! I would highly recommend the Hebron, Kentucky T-Mobile over any other in the NKY area!”