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“Jack and Eric our installers today did a great job putting in our refrigerator. They were attentive, and respectful, and did the best they could to make the installation as seamless as possible.”
11:30AM - 7:30PM
7102 Turfway Rd, Florence
Appliances
“Was looking for a certain refrigerator and Donald helped me by phone find what I wanted in his store. He was so kind and went overboard to send me pictures of the refrigerator. Would go back to this place for future needs! Thanks American Freight!”
“We had the best experience at Big Red Appliance in Florence. John was great and helped us find just what we were looking for. They have a big selection of new products and new scratch and dent appliances. We got a deal on a refrigerator for the basement and it even came with a manufacturers warranty that they will help with if ever needed. Highly recommended shopping here.”
“My daughter and I each purchased a sewing machine at Luke's recently. We were treated with the upmost respect in a very friendly and helpful manner. Margaret even fed my husband cookies! Their prices and customer service is top notch and we love our machines. We both would highly recommend Luke's. We drove almost two hours to get there and the drive was worth it. Thank you for the delightful experience!”
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
7:30AM - 4:30PM
7472 Industrial Rd, Florence
Appliances
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
“Don’t know why reviews are so low, called for information man on the phone was very helpful and friendly. Renting process is a bit extra but they just ask for information to make sure they get their stuff back. Absolutely would use again.”
“Amanda the store assistant and the Bryan General manager are beyond awesome they go above and beyond to make sure we r satisfied and always happy indo have to say Amanda deserves a bonus or something every time we r here which is a lot she's always more then helpful”
“I was looking for a tool chest that the last 3 Home Depots said they had but did not, the tool chest showed up in the system for Cold Springs but with a ton of looking with Nathaniel it was not found. Nathaniel went up and beyond calling other stores, unfortunately the other stores did not bother helping. Kudos to Nathaniel, I appreciate his help”
10AM - 8PM
100 Meijer Dr, Florence
Appliances
“One of the lone survivors of the tech wars after Amazon rose to power. Best Buy has redone their business model to be competitive with Amazon, and they have done a good job. Their website and app are very useful and user friendly. All the Best Buy brick and mortar stores integrate perfectly with Best Buy Online. They used to be separate, but they know customers do not want to be hassled and in turn lose business to AMZN. Unlike Amazon, they sell only the best brands of each tech product, so whichever you choose, it’s bound to be a few steps ahead in quality vs. Amazon’s sellers.”
“My friend were looking for wood crates for a crafting project. We ask three different employees if they had them and everyone said no except for Brendan. Brendan not only located the wood crates but also grabbed a ladder and checked in the storage for another one when we asked if they had anymore. And then even after all of that he was extremely friendly. Brendan is the most helpful and exemplary employee at this location.”
“I've always had good experiences at this Lowe's. I have confidence that I'll receive good customer service and treated well. I've bought appliances, paint, wood, tools, gardening products, and I've never had an issue come up or been ignored. I'd recommend this Lowe's ?”
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
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“I was greeted promptly and friendly. The associate was knowledgeable and lead me straight to the parts I inquired about. The sales price was well below what I was expecting. Great place.”