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“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
7:30AM - 4:30PM
7472 Industrial Rd, Florence
Appliances
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
“Amanda the store assistant and the Bryan General manager are beyond awesome they go above and beyond to make sure we r satisfied and always happy indo have to say Amanda deserves a bonus or something every time we r here which is a lot she's always more then helpful”
“Me and my girlfriend went in to get help with a computer issue and get her some new earbuds.
Everyone who works here is super nice and helpful. They all really know their stuff and were doing what they can to work with our budget. The person we talked to about my computer’s RAM, I don’t remember his name, but he’s an ambassador for ibuypower. He was a great help! He had answers for all our questions and pointed us right where we needed, and I was able to install things myself after he told us what to do.
We also met with Nick in the audio department, and he helped us get a perfect pair of earbuds without breaking the bank. He was able to track down something that fit all of our needs, even though we had a lot of demands.
Super nice guys! Overall, the atmosphere was very inviting and everyone we talked to was awesome.
We’ll be coming back for sure! Thank you Best Buy team :-]”
“Picked out carpet at Lowe’s. I believe a third party took over the project. We are not pleased. The seam is in the worst possible place and is very prominent. The men who actually put the carpet down tried every way possible to place the seam in a better place but couldn’t be done. My complaint is with those who cut the carpet. Our next project is new flooring in the entire lower level but Lowe’s will certainly not get the job.”
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
Appliances
Appliances
Appliances
Appliances
Appliances
Appliances
“We had the best experience at Big Red Appliance in Florence. John was great and helped us find just what we were looking for. They have a big selection of new products and new scratch and dent appliances. We got a deal on a refrigerator for the basement and it even came with a manufacturers warranty that they will help with if ever needed. Highly recommended shopping here.”