Don Franklin Lex Nissan is a trusted dealership known for its strong commitment to customer service and loyalty. With a history dating back to 1968, when Don Franklin and his family started the business, the company has grown into a group of 28 dealerships across Kentucky, employing over 1000 families. Customers repeatedly praise the dealership for its professional and friendly staff, especially noting the excellent service advisors who go above and beyond to assist. One customer shared a positive experience with Jennifer, highlighting her communication and help in fixing a vehicle issue that arose during a road trip, even coordinating with another service provider to ensure proper repair. The dealership offers peace of mind through their Don Franklin Certified vehicles, which come with a complimentary 10-year, unlimited-mile powertrain coverage. They also pay top dollar for trade-ins, making vehicle upgrades easy for customers. Service is consistently fast and courteous, with staff providing honest information and regular updates. Customers feel cared for and trust the dealership for vehicle repairs and maintenance, appreciating the attention to detail and friendly environment. Overall, Don Franklin Lex Nissan maintains its reputation for quality service, loyalty, and family-driven values, making it a reliable choice for automotive needs in Kentucky.
We have bought 2 cars from Don Franklin. Overall the sales team been gr8. Shout out to Cordarious. But, service dept needs to work on explaining how extended warranties work to their sales team.
August 2024
chris is your guy giving him 5 star a great service advisor.
August 2024
Easy in and out service. Doesn't price gouge or recommend unnecessary costs.
