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“Old phone had some viruses on it. The Verizon sales representative was able to remove from old phone and upgrade me with new Samsung and transfer all my information.”
“John greeted me from the moment that I walked in. I immediately felt welcomed, and was able to sit right down and discuss switching phone plans, trouble shooting, warranty, and even internet. He gave me the greatest gift of his full attention, kindness and joy, and the gift of his time. I no longer feel like a stranger at Verizon. He is an invaluable employee, who I highly recommend!”
“I'm VERY satisfied with the Versailles, Kentucky.. AT&T!! Hunter and the Lady he was working with, helped moi greatly, with buying a phone & block!!
They also provided moi with some water, as I had ran out, and twas VERY hot that day!!
First.. Hunter filled my water bottle up, with some tap water, then the Lady he was working with, brought moi a bottle of water from the fridge!!
I'm a severe diabetic, so this was VERY important to moi -- as I'm suppose stay hydrated, throughout the day.
I thank JESUS CHRIST, GOD ALMIGHTY, they were compassionate with moi that day!! 🙏
Sincerely, The Village IDIOT!! 😀”
“Left my iPhone 15 on top of my wife’s car, found it completely shattered in the road 20 minutes later with very little hope. I went several places and this is the only place that made me feel like I wasn’t being lied to!! This gentleman gave me his honest opinion that fixing my screen was a shot in the dark, but with hope due to my screen still showing the time. Sure enough, I went with the cheapest aftermarket option that he recommended, I was there no more than 15 minutes and walked away with my phone being completely operable! I was able to pull all of my data and transfer to my backup phone. Highly recommend!!”
“Still giving them 5 stars. But spent 90$ getting phone back on, and they wouldn't let me use their bathroom. I literally had to go out to my car and pee in a cup. I told them i was a customer for over ten years when they first opened and giving them business today but still wouldn't let me. Unbelievable”
“I find it CRAZY when people view their mobile plan as some sort of status symbol. My family has been on Cricket for 7 years and our 3 lines with unlimited data is around $100/mo. Additionally, we needed to go into the physical store for a new phone and had an excellent customer service experience. I don't remember her name, but it was her birthday and she most definitely exceeded expectations had the skill to navigate through our problems, and did so because she could not because she had to.”
“Staff is super friendly and always really helpful. The really pretty younger girl really knows her stuff to be so young. The manager Vanessa is on top of anything and everything! She is fluent in english AND spanish. She always has the place clean and welcoming, from the parking lot to picking out a phone,plan, and case. To checkout. She tries to be as helpful and kind as she can poss be. THX North side cricket store!!! SincerelyP”
“I can’t say enough about these guys. When I ever have a problem with my phone, they will take the time to show me how to set it up or fix it. Special shoutout to Karmie today for fixing a list of 4 problems!”
“I had diagnosed my Samsung phone problem prior to arrival. Breakitifix had part, and swapped it out as promised. 2.5 hrs later I am very happy. Highly recommend.”
“Kenniah at the Tayes Creek location was wonderful to work with and very helpful. She was able to successfully get our phones back in working order quickly. She was also able to juggle multiple customers at one time. She did a great job and got us out in a timely manner.”
“Vanessa did really good helping us and guiding us through everything and explaining and answering our questions really appreciate her work and helping us in Spanish and English.”
“The girl with glasses helped me on fixing my phone, i was getting frustrated on all the pop up apps showing on my phone, so i came for help and ivett helped me, she was very nice and so friendly, definitely will come to her for help if i need it”
“This experience was awesome it was in and out in a quick time the workers were nice and made everything straightforward. I would love to say that my sales person Michelar was the best person for that job she is the reason I'm giving a 5 star review.”
“The young lady working today 10-3-18 extremely disrespectful. No name because she didn't have a name badge on. Needs to learn how to respect her customers because without her customers (if you are reading this young lady) she would not receive a check. Just remember that your customers are the reason you get your check.”
“We went to the Hamburg ATT store off Sir Barton to switch a family member over to my plan. We had the pleasure of working with Michael. He greeted us, asked what our needs were, and had them handled within moments. That was the easy part. Little did he know that we would ask him questions about service plans, internet, cellular for a watch, help get a watch running, upgrades, etc.(we don’t plan on all of this it just kept coming while we were there). What was supposed to take moments ended up turning into over an hour. Micheal was patient, knowledgeable, and had outstanding customer service. He was very personable and easy to work with as well. He had an answer for each of our questions and we left there with new internet service that we are very pleased with so far. We appreciate his help and will go back to him for future needs. Thank you, Michael, for your help in getting all of our issues resolved! We appreciate you very much!”
“Jordan did a wonderful job assisting me with getting new phones. I was sent a survey and inadvertently gave her a 1 instead of the 5 she deserved and there was no way to fix the survey once the question was answered. She did a great job.”
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“Sales Representative was very helpful in assisting us in the setup process of our new phone. He was friendly and knowledgeable. This is the location that we prefer, because of the knowledgeble staff and their friendly demeanor.”