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“I almost lost my number trying to switch over to Verizon, I was working with alaina and she was supposed to port it initially, what she did didn't port it over, but then I called into customer service and they said they had done it, but they actually disconnected my number, I came into the store with this mess and andrew young did amazing fixing all my problems and getting me squared away thank you!”
“John greeted me from the moment that I walked in. I immediately felt welcomed, and was able to sit right down and discuss switching phone plans, trouble shooting, warranty, and even internet. He gave me the greatest gift of his full attention, kindness and joy, and the gift of his time. I no longer feel like a stranger at Verizon. He is an invaluable employee, who I highly recommend!”
“Was told I needed charge port replaced by another business. Cruised in to cpr on tiverton with my galaxy phone and the gentleman cleared the port of debris and that was it. Maybe 2 minutes!! Thank you.”
“I recently switched from AT&T to T mobile. The reps in this store were great. When I arrived, they were out of the internet boxes, so Ivan offered to drive to a store across town to get me a box and bring it back to the store. While I waited, the manager offered me some snacks and the reps in the store conversed with me until Ivan returned. They were very nice and I definitely recommend not only switching from AT&T, but visiting this store for any assistance with Tmobile.”
“Super helpful people here. I'm practically a boomer these days and the folks here went above and beyond to not only help with the process and explain it as well.”
“I took in a Nintendo Switch that was experiencing the infamous "Blue Screen of Death." The gentleman at the counter was honest with me about pricing to the issue. He suggested saving me money by buying a refurbished one he had in stock. He saw how much it meant to my daughter and gave us an even better deal than he was originally going to do. I HIGHLY recommend coming here for any and all electronic repair. They landed a lifetime customer in me. Thank you so much guys!!”
“Been a customer for years. I don't have any reason to go elsewhere and neither will you. One stop shop for any type of phone issues that one has during the day. Sonny is #1 in the business and will give you the best deal out there.”
“I went into this store the other day with some billing and other concerns and Julio was so helpful. Never had better service in a store and I’ve been a customer since 2003.”
“Highly recommend. Took our family iPad in for the screen to be replaced. He fixed it under half an hour and was helpful to install a tempered glass screen protector too! When the one he installed had smudges on it from installation he replaced it with a new one! Very pleased. Thank you for your help!”
“Shae & and Julio was amazing! They went above and beyond to assist me. It took a couple of hours due to errors. Not on their end but trying to fix other people's mistakes that happened on my account. Thank you for doing your job and treating me like a human. We need more humanity like these two wonderful people ❤️”
“Vladimir is extremely knowledgeable, fast, and always has a fair price. He will find a solution for you that will work at a price you can afford. Whenever I need phone repairs I always trust him with it. Thanks for keeping my phone going for a few more years!!”
10AM - 7PM
1350 Eastland Dr # 1, Lexington
Mobile Phones
“Still giving them 5 stars. But spent 90$ getting phone back on, and they wouldn't let me use their bathroom. I literally had to go out to my car and pee in a cup. I told them i was a customer for over ten years when they first opened and giving them business today but still wouldn't let me. Unbelievable”
10AM - 7PM
126 Burt Rd, Lexington
Mobile Phones
“My husband and I had some of the best customer service ever today. We went to the Burt road Lexington Ky location. We had the pleasure of working with Max. He was very helpful with our situation and he was so kind. Max was very knowledgeable about Boost mobile phones. This guy needs a raise. He is a very hard worker and takes pride in his job. And it surely showed. Thank you Max for making our day just a little brighter. You Rock! #boostmobile”
10AM - 7PM
393 Waller Ave Ste 12, Lexington
Mobile Phones
“I give Maritza a 100, her customer service is excellent. There is no problem that she cannot solve. He treated us with the utmost respect. She never tried to get more money from us, only what was necessary for our situation. Every time we go to another Cricket store they treat us badly, thank goodness she speaks Spanish and was able to explain everything to us. Many times when we go to another store that speaks Spanish they tell us that they can't help us or they try to sell us more things than we need. Thank you Maritza”
10AM - 7PM
3101 Richmond Rd Ste A, Lexington
Mobile Phones
“Lemme just start off with the 5 stars go to Karime and not the other lady who works there when karime is not available. So my bill was due on the 18th of this month and I had been so busy thru the week I honestly had forgotten to make my payment. As I had just paid my other phone bill i literally straight up forgot to pay my cricket bill. So on the 19th I visit this location. Hoping to be assisted by karime but she was off that day. Instead I got the other chick with glasses and a bad attitude. Upon entering the store she was sitting in the chairs at the table in the middle of the store watching tik tok. I told her I just needed to make a bridge pay. She then proceeded to tell me that since I didn’t make my payment on it’s due date or make a bridge payment before my phone was cut off that I was going to have to pay the whole 73.00 to turn my phone back on. And that it was impossible to make a bridge payment. She noticed the large sum of money I had in hand and just assumed that since I had the money(which I could’ve paid the whole bill. But I had other things to handle like first month and deposit at this apartment) I should pay the bill. She was very rude on top of that so I just left the store. Today I get a text from cricket saying that I’m able to make a bridge pay even after my phone was suspended. Which I did. But my thing is. Why lie and tell me I can’t make the payment when clearly I was able too. Worse customer service ever. But karime. Is the best. That’s all.”
“Went by there today just to see what it would cost to fix my battery in my phone and was blown away with the great price and speed of service. James was very professional and had my phone fixed in no time! Thanks so much, James!! You’re great at your job!!”
“I had to share with everyone what a great experience I had with this Merro Store. I went to this store last night around 6:30 and purchased a new phone. There was a problem with the sim card which even after the store had closed Mo stayed till 8:00 pm, working hard to fix the problem! Don't go anywhere else for your phone needs by far the best store ever especially the employees!”
“My wife loves target she loves shopping and I like targets to because they are a cool nice department store that isn't bad to go in and check out for sure. So when we were in the area we stop by this target and gave it a shot should I just go in and shop at different locations another stay out in the truck sometimes I go in at this time I went in and it was a nice clean establishment I like looking at their novelty T-shirts and kind of walk around looking at different things while she goes shopping for her stuff so overall solid experience”
“Staff is super friendly and always really helpful. The really pretty younger girl really knows her stuff to be so young. The manager Vanessa is on top of anything and everything! She is fluent in english AND spanish. She always has the place clean and welcoming, from the parking lot to picking out a phone,plan, and case. To checkout. She tries to be as helpful and kind as she can poss be. THX North side cricket store!!! SincerelyP”
“I went to the phone mart with a broken cracked phone. Joseph was so courteous, polite and patient with me updated me on their promotions and I was able to get a new phone and also a watch that I had never had before. Now I’m able to keep track of messages and count the many steps I provide daily. I was so pleased and will recommend Joseph to friends and family”
“Wow, what an incredible experience. Chase was incredible and immediately met us at the door. We wanted to get my daughter a new phone and weren't to sure where to start. He found is a great deal on a new pixel and we couldn't be happier. Thanks again Chase!”
“Went there on Sunday 3/24/2024 to get a New used I phone, the Manager was awesome and the tech was too they set everything up for me and made it seamless! Highly recommend going there for a purchase or repair. These guys were Fantastic! , Thank you, Kelly”
“I had an awesome experience at this particular T-Mobile store. All three employees present helped me eagerly and quickly and helped me get a new phone and get everything all set up. They were very friendly. I'm very grateful!”
10AM - 7PM
460 E New Circle Rd, Lexington
Mobile Phones
“⭐⭐⭐⭐⭐
Absolutely fantastic experience at this Metro by T-Mobile store! The staff was super friendly, knowledgeable, and patient. They helped me find the perfect phone and plan that fit my needs and budget. The service was quick, and they made sure everything was set up before I left. Great customer service and very clean, well-organized store. Highly recommend this location if you’re looking for quality service and great deals!”
“Brittany from store in Parkhill was a huge help and had amazing customer service. Even though I didn’t end up getting anything she assisted me in every way possible.”
“Jeff was extremely clear, kind, and helpful. Legit the exact person you would want explaining and helping. Not to say I haven't had issues with T-Mobile in general but this review just reflects this specific location, at which I've only had positive experiences.”
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“The costumer service here has been no short of amazing! The employees have been so considerate and are willing to do anything to make sure you are satisfied. The employee Chatham has given me the best costumer service I’ve ever received and is such a good employee overall! I’ve never had this good of an experience!!!”