Cricket Wireless Authorized Retailer is a reliable and customer-focused cell phone service provider. They offer a variety of plans with unlimited talk, text, and data access, without any annual contracts. The store in Louisville is known for its helpful and friendly staff, who go the extra mile to assist customers. Customers praise the staff's patience and ability to address their queries effectively, even during stressful situations. One customer was particularly impressed with the service provided by Charlotte, who made the process of replacing a damaged phone very convenient. Another customer was delighted with the assistance received from a helpful employee, who made the experience pleasant. However, not all experiences have been positive. One customer faced challenges with the warranty claim process, highlighting the need for improved communication and responsiveness from the Cricket Warranty Claim department. Despite this, the overall feedback suggests that Cricket Wireless Authorized Retailer is a reliable choice for cell phone service, with a focus on providing excellent customer service.
Such a good store ❤️ love the workers there. Good friendly people
June 2023
My phone went in to the lake and I had to get a replacement phone. Charlotte was so helpful and friendly and made the whole process very convenient. I would definitely go to any location that she is working just for her customer service alone.
January 2023
They help when we visit. Service has been wonderful. Thanks and Blessings