Metro by T-Mobile is a place where customers can get a new phone or an upgrade, with service that is often fast and easy. Staff are frequently described as friendly, helpful, professional, and thorough, knowing what they are doing. They provide helpful tips and setup, making the process simple for customers. However, a recent experience noted that new workers rushed a customer, provided the wrong phone and case, and charged about $100 more, leading to ongoing trouble. While many recommend the store for its great service, this incident shows that mistakes can occur.
