This Verizon store in Louisville offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff are praised for their friendly and helpful service, with managers and employees taking the time to assist customers patiently and clearly. The store is known for its excellent customer care, whether helping with phone upgrades, troubleshooting, or making changes for elderly customers. Many reviews highlight the staff's willingness to go above and beyond, including exchanging devices and covering restocking fees. Customers appreciate the store’s attentive service and efficient solutions, making it a trusted place for Verizon customers and those considering switching. Overall, the store provides a positive experience with knowledgeable staff and various convenient options to meet customer needs.
Short wait time, associate was very personable and helpful.
March 2024
Easy transition. They were understaffed but no complaints
January 2024
Fantastic! Walked right in and was helped by 2 very nice associates immediately. Answered all of our questions and was super nice as we got our Verizon router for the first time. Great experience, thank you!
