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“Easy access Kroger gas station and it has a car wash that is automated. Car wash does a good job even on our 15-passenger van after a long road trip. Wasn't a long wait at the pump. Straight forward.”
“Best gas prices. It never takes too long even if the lines are long. I like that the hoses stretch to either side of the car. The staff is friendly and they keep the area clean. No bathroom”
“Room for improvement. Your biggest competitor is Walmart. And with the way things are going they will when win in the end.
Here are tips to improve the customer experience.
At your self checkout add a hand scanner. These are heavy whole sale products. Why is the customer picking up these items to be scanned on a fixed scanner? This is a liability issue. What if the customer twists the wrong way and hurts their back? They are inside the costco warehouse and this is avoidable.
Another issue is if a membership is about to expire. The checkout will ask if the customer if they would like to re-new this is good. The problem is that if they do not want to re-new. The prompt makes it hard for them to continue checking out. If this happens to enough people there could be a class action law suit for.
-Aggressive and unfair sales tactics
-Undue influence
-Misrepresentation and fraud
Lastly your prices are no longer competitive enough to justify the membership.
I hope this review is taken seriously I mean no ill will. As I am a shareholder. If you succeed I succeed I'll be attending the next shareholders meeting to ask these questions.”
“Had me bring in my SUV for a quick inspection. Said that appointments were a bit far out and because of the issues might be better handled by a different group that he recommended.
No charge. Obviously a service that values integrity and customer care. Will be back for future needs.”
“Love their loyalty rewards program and they have great prices as well. Lori the manager is the reason I come here. She has make the store so awesome and it’s always clean and nice ?”
“Reasonably priced gas! There is a very polite attendant who manned the pumps, even out in the cold! Pay attention to the arrows, for which way to pull up to the pumps.?”
“Kroger gas station is my go-to spot for fueling up! The pumps are always clean and well-maintained. The prices are competitive, and the rewards program is a bonus. The convenience store offers a wide selection of snacks and drinks. Friendly staff and efficient service make it a top-notch experience. 5 stars!”
Open 24 hours
2720 Taylorsville Rd, Louisville
Gas Stations
“One of the finest places to do business with and very honest staff and customer’s also very friendly I’ve walked off without my wallet several time’s and they always return it just the way I left it”
Open 24 hours
9260 Smyrna Pkwy, Louisville
Gas Stations
“I absolutely love this place! The customers are like family! Such a great vibe. Smiles, laughter, sarcasm, with amazing service!
Update... Store was sold. Its no longer Sav A Step. Now called BP Smyrna. That family vibe is dwindling, prices going up, running off loyal regular customers. I now have to leave the place i loved, coworkers i adore, and customers that feel more like family because of new management. Its so sad.”
Open 24 hours
5510 Bardstown Rd, Louisville
Gas Stations
“one time i went here to buy a roblox gift card and the cashier spent like 10 minutes looking in the back for me because none were on display at the moment. It was very nice and i really like it here, i always go here for drinks.”
Open 24 hours
9416 Shelbyville Rd, Louisville
Gas Stations
“Love this speedway I come in at least 4 times a week. Brittany is so sweet always asking how I'm feeling since I've had some medical issues the past 3 months. She is the best. Also Mitchell knows the type of cigarettes I need when I come in . That's great customer service. These 2 employees are my favorites”
5:30AM - 12AM
10600 Shelbyville Rd, Louisville
Gas Stations
“The Owner Sam is a real standup guy. I goto the gas station 5 mornings a week as I workout next door, and Sam (or anyone else) is always very friendly. They have a secondary location closer to my house that does nice as well.”
Open 24 hours
9200 Preston Hwy, Louisville
Gas Stations
“Thornton is a great place to fill up your car and your body. Thornton is very competitive with their fuel prices. Plus has a grill that you can buy freshly made food items. You can always depend on Thornton to have clean restrooms.”
“Always a welcoming smile, whether it’s from the manager (Lucile)or her phenomenal coworkers (kera, or Meaghan). Always fresh and warm grill items and the drinks are perfect temperatures. Stores incredibly clean at all hours.”
“Nice people and clean store. Please stop or limit the super strong air freshener - it is so strong I can smell it on my red bull can and bottle of water in my car hours after buying it. Overall, great gas station with a great selection.”
Open 24 hours
2835 KY-393, La Grange
Gas Stations
“A very large, brand new Kroger that offers a lot of features including a gas station, liquor store, and a sushi area. The staff are friendly and ample, well lit parking out front.”
“The new owner I think is the young man he is very nice, very good store have all your needs, even if he do look like sleepy biden.... well Harry is gone so I will be gone until Harry Come back.”
Open 24 hours
3255 Bardstown Rd, Louisville
Gas Stations
“Thorntons needs better coffee and creamer options.
Actually, the whole pre-cooked sandwich deli thing needs fresh cooked food. The last breakfast sandwich I bought from here was probably 2 hours under the heat lamp.
You can eat here and get gas too!
Wawa is going to take a huge chunk of their customer base away.”
Open 24 hours
9109 US-42, Prospect
Gas Stations
“This location is outstanding. By far the cleanest, best stocked, and friendly staff. It's a busy location but the team here still provides exceptional service.”
“Easy to access and to exit. Can't recall ever having to wait for a pump. Since grocery prices are through the roof, Kroger points add up quickly, making gas prices still way too high, but a few cents less. Pumps are always working and print receipts. Place is clean and well lit after dark, giving me a safer vibe.”
6AM - 11PM
5502 Billtown Rd, Louisville
Gas Stations
“Bob is awesome with customer service and the whole staff..The location is clean and basically has all thT is needed and more at this gas station . It also has a subway. The atmosphere and crew make them all excellent. Tell them Barbara Ann sent you”
Open 24 hours
7101 Greenridge Farm Dr, Louisville
Gas Stations
“I prefer Thornton over Speedway. The bathroom is always clean. I enjoy the variety of fountain drinks and iced drinks. Customer workers are friendly and professional”
“Good location. The checkouts are pretty quick and the staff are friendly. If you come during a busy time and see a long line, don't worry, they are quick. There is a small eatery where you can order hot food made to order. Good selection of beverages as well.”
“Friendly staff, plus they have plenty of snack and drinks, toys and sandwiches and I get to earn points that add up to gift cards or free gasoline too!! The extra 11 cents off really helps as well! Love Speedway!”
“Stopped in for pizza. Because this is one of the few gas stations near me that has hunt brothers pizza and uh, I was very impressed by the new bathroom.Come check this place out”
“The owners Raj and Kinjall are really decent people and have been great at customer service for years. Great convience store that has most things you could need in a pinch.”
“Has ample room for getting in and out to store or main road 62.They always keep it clean and well stocked.The prices are inline with other gas stations in area. I've never had trouble with the gas from this location.”
“They carry lots of interesting food stuff. I especially like the variety of sweets. Efficient Service! I asked the clerk for a receipt and I was given one immediately. The place is clean and well organized. Highly Recommend ❤️❤️❤️❤️❤️”
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“Fast speedy service with a smile
The bathroom was clean
Picked up a Rib sandwich that was ok not as freshly made as most day I get from speedway.”