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“I love this branch. The staff are very friendly and always helpful. I have been inside multiple times for deposits and withdrawals. Always had a pleasant experience. I like that is has multiple atms. USAA can’t even keep theirs running down the road.”
“We have worked with Derrick Tillman at Fortera Credit Union's Tiny Town branch several times over the past few months, and each experience has been outstanding. Derrick always takes the time to truly listen, understand our needs, and find solutions that work for us. He has consistently gone above and beyond to help make things happen, and we never feel rushed or like just another customer. What stands out most is his patience, thoughtfulness, and genuine care. He made us feel like valued members of the credit union and treated us with kindness and respect throughout the entire process. Because of the excellent service he provides, we have specifically returned to work with Derrick whenever possible. We are incredibly grateful for all of his help and highly recommend Derrick to anyone looking for exceptional customer service. Thank you for everything you've done for us!”
“Kevin was my customer service teller. He was very polite, greeted me with a smile.
He followed the procedure I needed to do when going out of town. Put an alert on my debit and credit card that I would be traveling outside of the state. He acknowledged me. Have a great evening.”
“Terinda was awesome! She was extremely professional, knowledgeable, and courteous while addressing my financial inquiries. I am very pleased banking with FORTERA because of staffing choices like Terinda, a dedicated professional, that clearly communicates what is offered and its potential impact on my financial future.”
“Applying for a credit card was an easy process. I heard from them quickly and I got a quick response to when I turned in other information. I appreciate the quick and professional response.”
“It was a joy to speak with Lee Ann today. She assisted me with both a CD and High Yield Saving account for my grandson. She is a subject matter expert that’s extremely effective and efficient. Lee Ann represented your organization with the utmost professionalism. She is an example for all employees to emulate.
Best regards,
Harold Jackson”
“I just want to take a moment to express my sincere gratitude for the kindness and care I’ve received during my visits. There have been times I’ve walked into the bank feeling overwhelmed, stressed, and even in tears—but each time, “Stephanie” has met me with patience, compassion, and a calming presence that truly made a difference.
Your ability to make someone feel seen, heard, and supported—especially during difficult moments—is something special and not easily found. You go beyond just doing your job; you bring comfort and reassurance when it’s needed most.
Thank you for always keeping it Real. Your professionalism, your warmth, and your genuine care. It has not gone unnoticed, and it is deeply appreciated.
(NFCU Branch located on tiny town)”
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“This is always a nice experience to come to this branch. The service is quick and friendly. It is clean and pleasant to look at also. ALways help with any issue I may have.”