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“Elizabeth was extremely helpful. She informed me that having a $5000 balance can improve our car loan interest rate. She helped me set up a joint checking account with my wife. She walked me through the next steps on a car loan too.”
“Kevin was my customer service teller. He was very polite, greeted me with a smile.
He followed the procedure I needed to do when going out of town. Put an alert on my debit and credit card that I would be traveling outside of the state. He acknowledged me. Have a great evening.”
“Applying for a credit card was an easy process. I heard from them quickly and I got a quick response to when I turned in other information. I appreciate the quick and professional response.”
“It was a joy to speak with Lee Ann today. She assisted me with both a CD and High Yield Saving account for my grandson. She is a subject matter expert that’s extremely effective and efficient. Lee Ann represented your organization with the utmost professionalism. She is an example for all employees to emulate.
Best regards,
Harold Jackson”
“We loved working with Ray Johnson. He was patient with us and answered all our questions! He explained everything in full!
Everyone at Altra is great which is why we bank with them!!!!”
“I would like to thank Ms. Alaina at Gateway Federal Credit Union for going beyond the call of duty to assist me with setting up and completing a mobile payment. Mobile apps are an extra challenge when older and can't see the small text and keyboard. See notice me struggling and offered to help with other online options. Thank you very much Ms. Alaina for your help.”
“I just want to take a moment to express my sincere gratitude for the kindness and care I’ve received during my visits. There have been times I’ve walked into the bank feeling overwhelmed, stressed, and even in tears—but each time, “Stephanie” has met me with patience, compassion, and a calming presence that truly made a difference.
Your ability to make someone feel seen, heard, and supported—especially during difficult moments—is something special and not easily found. You go beyond just doing your job; you bring comfort and reassurance when it’s needed most.
Thank you for always keeping it Real. Your professionalism, your warmth, and your genuine care. It has not gone unnoticed, and it is deeply appreciated.
(NFCU Branch located on tiny town)”
“Recently moved my checking to Altra from F&M and can't be more pleased with the whole experience. From the lady that opened the accts for us to the on-line banking platform, no wonder they have so many good reviews.”
“Jeremy from Wilma Rudolph in Central Clarksville was so amazing! He has helped me multiple times and English is not my first language so it was hard to communicate. Jeremy made everything so simple and easy for me, I highly recommend this branch and amazing customer service”
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“We have worked with Derrick Tillman at Fortera Credit Union's Tiny Town branch several times over the past few months, and each experience has been outstanding. Derrick always takes the time to truly listen, understand our needs, and find solutions that work for us. He has consistently gone above and beyond to help make things happen, and we never feel rushed or like just another customer. What stands out most is his patience, thoughtfulness, and genuine care. He made us feel like valued members of the credit union and treated us with kindness and respect throughout the entire process. Because of the excellent service he provides, we have specifically returned to work with Derrick whenever possible. We are incredibly grateful for all of his help and highly recommend Derrick to anyone looking for exceptional customer service. Thank you for everything you've done for us!”