AT&T Store in Richmond offers a wide range of phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans including prepaid options with no annual contracts or credit checks. Customers appreciate the knowledgeable and helpful staff. Sales representatives like Dante B. and Hunter have received high praise for their efficient service and thorough explanations. Many customers feel that the staff takes the time to address their questions and needs, creating a positive shopping experience. Although there may be a wait during busy times, the overall customer service is rated highly. Some customers suggested that having a restroom for customers would enhance the experience. Overall, shoppers leave satisfied, especially when they receive assistance from the skilled and friendly employees at this location.
Came in with an issue I've had with my phone for quite sometime. Nobody could figure out what was wrong. Jeff took his time until the issue was resolved! Excellent employee service 👏
August 2026
Received excellent customer service from Brian and Chris, very professional and patient, even helped me save money on my existing phone plan.
August 2026
Bryan help me out a ton. He came to me and answered every question I had I was split between keeping my old service or continuing with AT&t's new service, but with his reassurance and expertise he helped me.
