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“We came in yesterday to combine lines and get new phones. We did not realize all the steps involved and were unprepared , but we received excellent customer service from all involved! They were very kind, patient, and helpful and made sure we received all the discounts we qualified for. The service was excellent! Special thank you to Brian K, Chris L, and Bo (spelling?). They made our complicated visit much simpler. Thanks so much!”
“Went into the store with a dead phone and they were able to restore everything for me and give a good deal on the latest Samsung.
Would highly recommend this store for the friendliness and professionalism of the staff.
10/10”
“Hello how are you doing I had a very wonderful time with Marvin helping me dig it wouldn't be beyond the call of dury and I appreciate it hes a very reliable component of the Verizon family and I appreciate it so you're taking care so you gotta take it”
“Today 10/30/24 was my wife’s birthday and I wanted to treat her to an upgrade on her phone. We got to the store bright and early and were the first ones inside. We were greeted by Mr Bo Mcgehee with a very kind an welcoming demeanor,
Bo was great to work with being very helpful to make sure he gave us all the options we had to get the upgrade at the best possible price. He was knowledgeable in process of making everything happen for us we were in and out in a matter of 30 minutes with the new phone so thank you again Bo.”
“I arrived here at the store today to check on deals on a new phone and I am very happy that I was able to purchase a new Galaxy s24 ultra. I was also extremely happy with the service that I experienced with our customer service representative. I would highly recommend this store and the fellow who took care of us today.”
“I highly recommend this place it's the only place I would go in Southern Indiana honestly got a cheap phone in and out within 5 minutes for great deal AJ was ?”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“Had a pretty complex problem that Amanda saw through to the end. It was a few days process but she stayed on top of it, kept me updated, and ultimately, got it resolved. This store has great customer service.”
“Aaliyah was helpful, kind and we were in and out in under an hour, she gave us our options and was very through and helpful, best att interaction I've ever had and I have been a customer on and off for over 20 years. The management staff was amazing as well, I live 25 mins away but will drive to this store if I ever need anything again!”
“Absolutely impressed he had the best price by a large margin and was extremely nice and well spoken and had my phone fixed in less than an hour and even put my screen protector on flawlessly for me . I would 100% return if I needed anything even drive way outta my way for the top quality service I received.”
“We went to an AT&T authorized retailer and immediately were turned down. He said he couldn't do what we needed because it was too close to close. We left a little irritated but decided to try another store. We came to the Lewis and Clark store and Xander approached us with a smile. He was very patient and kind while helping us transition a phone number, create an account, and getting new phones. He was amazing and we will be going to him for every single need from here on out. There was no question we had that he didn't answer with kindness. 11/10 would recommend Xander and he deserves recognition for his hard work!!”
“Mason at ATT was great. He was very honest and helpful. I came in extremely irritated with the insurance program- Asurion- which is apparently not ATT, but he helped make a really bad situation right. I appreciate his patience because I was extremely angry walking into the store. I still hate the insurance- but have a more favorable view of ATT based on my interaction with Mason and did not cancel my services which is what I came into the store to do.”
“It was a great experience to have a charm welcome and worth service from them. I didn't have any kind of bad experience during the time till I got my full fresh product after the servicing. Best wishes for their future.”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“I am not one to write many reviews but had to compliment Levi after such a great experience yesterday! My husband & I have a business account with AT&T and recently got an upgrade including a new tablet. We received our tablet in the mail and after 24 hours it became defective. My husband called and Levi immediately took care of our issue and overnighted us a new one that we will be receiving today! Fantastic customer service!”
“I could not be more satisfied. I learned much more than I had went to the phone store for.
I learned a great deal about deals for veterans I did not no about.
I'm going to make some changes to my service and looking forward to going back.”
“The customer service was amazing and the at&t worker maya p was really nice and helped me out on getting what i needed quick and easy so to not take forever as other places overall it was amazing to me”
“Very friendly, knowledgeable, and efficient yet patient staff. Way better than the majority of wireless provider stores I've had experience with in the past. Store is very clean and has many models of phones to choose from. Plan prices are very competitive.”
“Ethan & amy at the cricket store on Eastern Blvd were absolutely amazing. They solved All my problems & got me the BEST deal possible. Quick & easy! Id give them 10 stars if possible. Thanks so much for your help.”
“Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40?,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!? And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their team!
#satisfiedcustomer”
“Customer service was great! I am a tech dummy, so the fact that my fiancee and I were treated with patience and respect was immensely appreciated. I hope to go back to next time when I switch my phone, too!”
“Came into ATT store in Fern Creek today to add a line to my account and get a new iphone. Ethan and Kaleb helped us. I have been an ATT customer for 20 years. This has been by far the best experience I have ever had with ATT. Ethan and Kaleb were very personable and very knowledgeable about the products. They helped us choose a phone and accessories and then gave a quick tutorial how to use an IPhone( had an Android before). They were phenominal.!!!”
“The customer service went above and beyond when i came here to make a payment for a friend explained better pricing and packaging for me to let my friend know since she was on a really old expensive plan for no reason”
“The guy working tonight was amazing and I wish I could remember his name to put it on here anyways this store was out of phone cases for my device I bought and he knew my concern of dropping this new iPhone I purchased, unfortunately they were out of cases so to make sure I left happy and satisfied he offered me his personal phone case that matched my new phone which was an awesome gesture of authentic and genuine kindness and I appreciate him very much ! Service is great so far!
Update his name is Aquill shoutout to him ! Great customer service!”
“Love this place. Been with cricket since they first were in business. They always help me out when needed. Great customer service, friendly staff, clean store. Overall, highly recommend.”
“The location is kind of rundown, but the inside of the store is clean and well kept. The gentleman working there was very polite and attentive to my needs and questions and helpful.”
“The guy at this location is always on his A game. Knowledgeable and quick to make suggestions or offer alternatives that are beneficial. I think he mentioned moving locations to outer loop, and all I can say is this store messed up losing this giy”
“Switched wireless provider to Cricket. Former network was slow & sluggish with the transfer. The store manager was very patient & professional. Also most informative!!! Made for a great experience.”
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“Highly proficient, outstanding service. The person I worked with, had several ways to solve the problems that I had and I walked out of the store with an activated phone. Grateful for their skills.”