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“Absolutely loved my experience at this Verizon store. Bryson and Evan were incredible. They made the process extremely seamless and took the utmost care of the issue I was having. Evan and Bryson stayed past store hours to ensure my problem was fixed and I would have no issues moving forward. I hope they both get a raise! Incredible customer service! Thank You Verizon for hiring such valuable employees!”
10AM - 6PM
12625B Shelbyville Rd, Louisville
Mobile Phones
“My battery in my iPhone was dead. I took it to CPS phone repair, and they had it fixed in less than an hour for a reasonable price. The employee was very nice and answered all my questions. I will go back if I need any other phone repairs”
“Had a wonderful experience buying a new phone and switching internet services to Verizon. Jacob Lyons was the most patient person with this experience that a person could ask for!! I love my lavender new phone…..”
“yes I want to leave a review for this Verizon store. I’m in. I came in with a big problem. It took a few minutes for Jacob to clear the way for me to get into my situation, but he was excellent. He, he spoke to his boss in the process so I feel very reassured. I’m 76 years old and I don’t understand most of this so it’s nice to have somebody take time with me. Thank you.”
“Nick was extremely helpful in working with me on cost savings options, device updates and stream lining my plan. I’ll definitely be back to upgrade devices and specifically ask for him.”
“I had a great experience today at Verizon! I went in to get a new phone because my phone was 8 years old. Very friendly, helpful, he explained everything. Couldn't have asked for better service.”
“I had an assurant claim for my broken phone screen. They told me since the phone was already going to be completely disassembled (I had a note 20 ultra) the would clean the speakers, charging port and all that for the discounted price of 20 bucks.
Not only did they get it all done in less than an hour, they did a fantastic job and my 7 year old phone looks brand new. Would definitely reccomend and I will be back.”
10:30AM - 5:30PM
10478 Shelbyville Rd, Louisville
Mobile Phones
“⭐️⭐️⭐️⭐️⭐️
Outstanding service and great experience!
My kid broke his phone, and Cell Phone Doctor had it fixed by the very next day — screen replaced, new case, and screen protector all taken care of. What really stood out was the personal attention. They took the time to listen to what we needed, including the type of case, color, and even making sure it had a kickstand on the back. That kind of customer care is rare.
Plus, we got to meet Cooper, the adorable shop puppy — which made the visit even more memorable!
Thank you for the prompt and thoughtful service. Highly recommend Cell Phone Doctor for anyone needing fast and reliable phone repairs.”
“I want to update my review because, despite my initial frustration, I truly appreciate the effort to make things right. The owner of Tech Restored reached out with genuine concern, acknowledged the miscommunication and mistakes on both sides, and asked for the chance to fix the situation. I gave them that opportunity, and while the experience started off rocky, the professionalism and care improved significantly, making the overall experience much better than before. I am thankful I trusted them enough to address my concerns, and Tech Restored demonstrated that they stand by their work. Customer service genuinely matters, and I value their willingness to make things right. The owner's taking the time to reach out showed me that this company truly cares about its customers and doing the right thing, even when no one was at fault. Knowing they stood by their word during my visit meant a great deal to me. I wish more businesses were as customer-oriented as they are. They are truly committed to serving the community. Thank you, and excellent job.
I aimed to support small businesses within the community by personally delivering my product to them. Initially, the experience was quite positive; the young man I interacted with demonstrated professionalism, collected the payment, and commenced the installation process while they had possession of my product. I regularly checked for updates, but the process was repeatedly postponed. Ultimately, I received an email informing me that the installation could not be completed.
When I visited to retrieve the product, I was informed that the cover was the wrong plate. I was disappointed, as the parts had never been opened. The product provided an upgrade with a kit, so I knew the plate was the correct one. Having installed them myself on two or three occasions, I was able to verify the correct plate which contradicted their claim.
It would have been preferable if they had been transparent and communicated clearly that the issue was outside their scope or expertise. Instead, their lack of honesty about the reason for the failure was disheartening. I wish them continued success, and if I may offer advice, it would be to prioritize transparency with consumers and clients. Notwithstanding, the employees I interacted with were courteous and professional.”
“AJ is be the best I came in knowing exactly what I want and I got that from him within 30 minutes me and my kids were out of the store with exactly I was looking for”
“Great service at a very fair price. I checked a few other places and Celltech gave me the best quote by far. The repair was done professionally and they even threw in a screen protector.”
“was a good experience, andy was amazing, ashton was funny they deserve a raise! ashton greeted me and was awesome although he just started lol. but andy was also nice and amazing would go again :)”
“I go to the one on Poplar Level in Louisville. It does not matter what problem I have, or how loud I might get The manager ( Ray) remains calm,(which) calms me down and fixes the problem.”
10AM - 7PM
4936 US-42, Louisville
Mobile Phones
“Zee and the entire staff were incredible and got my partner switched over to my account at AT&T from Verizon in no time flat. Couldn’t recommend them enough!”
“only had the iPad less than a week and it was left on the tailgate and the screen was messed up. They fixed it within 30 minutes and the prices were completely fair compared to a new iPad. Very nice staff!”
“By far the best metro location. I've been in there several times with problems and he is extremely helpful finds the best deals for me that nobody else has ever taken the time do . Top notch customer service I highly recommend this location. HIGHLY.”
“I visited the AT&T Paddock Shop store for assistance with my account and had an excellent experience. Trent and Michael were both extremely helpful, professional, and patient while resolving my issue. They took the time to explain everything clearly and made sure all my questions were answered.
Customer service like this makes a big difference. Trent and Michael went above and beyond to make the process smooth and stress-free. I truly appreciate their help and the positive attitude they brought to the interaction.
If you need help with your AT&T account, I highly recommend visiting the AT&T store at Paddock Shops and asking for Trent or Michael. Great service and a great team.”
“Leah at the AT&T Middletown store is amazing. I highly recommend visiting a corporate location for all transactions with AT&T. Localized retailers that are not corporate stores provide misleading information and tend to lead customers down the wrong path.”
“Keisha was most professional and very accommodating in helping me with a new phone and switching everything over. I would certainly come back to see her again when needed.”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“Maurice and Pierre were excellent. Both of them went above and beyond to get me taken care of. Came in with issues multiple devices, and all were resolved immediately. Would definitely pass up another store just to have these gentlemen take care of any issues in the future. 5 out of 5.”
“I did get a new phone. It like so many other places only had one person working both times I have been there. And it takes a while to work with people getting a new phone. We didn’t have to wait but I saw a couple wait for a while and then leave. As a previous retail person m, I hate to see that.”
“This store has gotten a bad rep and rightfully so due to past experiences HOWEVER, the old staff was released and a complete 360 has taken place. Devon provided stellar service. She was kind, friendly and VERY helpful. After visiting multiple Louisville Verizon locations, I went out on a whim to visit this store and I am so glad I did. My concerns were addressed immediately without being made to feel like I can’t be helped unless I’m buying something. She was honest and amazing!!”
“Came into ATT store in Fern Creek today to add a line to my account and get a new iphone. Ethan and Kaleb helped us. I have been an ATT customer for 20 years. This has been by far the best experience I have ever had with ATT. Ethan and Kaleb were very personable and very knowledgeable about the products. They helped us choose a phone and accessories and then gave a quick tutorial how to use an IPhone( had an Android before). They were phenominal.!!!”
“Jack from the outer loop store was very helpful. Made the process of switching our daughters account and transition to her husbands account easy. He also saved us money on our account while getting new Iphone & Samsung phones. He took the time to explain everything so that we understood the new phones. Not only was Jack helpful, we noticed that all the employee's went beyond to help the customers they were working with.
GREAT TEAM!!”
“I've been a customer there for about a year. Customer service is terrific. Both the guys who work there are a great help when you are buying your phone or have any questions or problems with your phone. I definitely recommend this store.”
“My experience was wonderful, Jay solved every problem that came up with efficiency and a smile. I recommend them for all your phone needs. Thanks Jay I appreciate ya”
“I always use the easy way of paying my bill each month...by phone of course, but this time due to the famous hackers out there, I had to walk into a actual MetroPcs store. Ist tried walking in to the mpcs on Westport Rd. Online said they were open but they were closed! Took a leap of Faith and rolled up to the 3333 Bardstown Rd. Mpcs , WOW! what customer service and satisfaction. The ladies had up graded me to a new phone and a tablet for a great price! The ladies transferred ALL of my information, pics and whatever else you can think of to the new phone! I haven't had service like this with walk-in, in a very long time avoided it at all cost! These ladies had me out in 20 minutes! Thank you for the great customer satisfaction ladies. This is how customers should be treated in all establishments that recieve your funds for the purchase of any item! Perfect Example!”
“I spoke with John T-Mobile and he obliterated my issues with my prepaid service. I love T-Mobile Internet, AT&T and Verizon's internet is not so reliable. Thank you John T-Mobile ?”
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“Gage was very helpful and patient. I had a lot of questions and he answered them all and was very kind. He even helped me fix the search engine on my phone. 5stars to Gage!”