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“James was extremely helpful when my wife got a new phone and phone number. He explained everything to us to where we understood everything available.
I have to give this man 5 stars all the way!!!!”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“Omar was fantastic! I ran around town all day looking for a phone but he got me one so fast and at a great price! I will be back again when I need a new phone to see him! Thanks so much!”
“having trouble with my boost moto 5g combo (i know big suprise) the old no sim card stuff lol took it in he got it working which i know it will hapen again phones 4yrs old but he didnt even try to sell me noting bill me wasnt till imentioned old phone and maybe looking for new one didnt offer me some stupid expensive worthless iphone 16 guess he read me well showed me a kool galaxy a15 real cheap right up my alley great expereince”
“Emily A. did a GREAT job with my upgrade she recommended all the necessary stuff and provided excellent customer service, I felt very welcomed and she is doing A AMAZING job!!!! Super fast and efficient too :)”
“I dropped off a phone to have the screen repaired - the prices were significantly better than I’d gotten at other businesses! Plus, they had the phone done by the time I got home!
I literally had just walked in the door when I got a message that the device was finished being repaired! Great service!”
“The store was very clean and comfortable. Walter provided fast service with a very friendly attitude. He was knowledgeable and helpful and had a good answer for all of my questions. I was in and out quickly without spending an arm and a leg, excellent staff and excellent store!”
“Excellent place to shop, the lady treated us attentively, kindly and helped us with everything, she even gave us many good options for our new phone, we are really very happy, they serve you in English or Spanish and she told us that there was a promotion We grabbed a free phone, getting a new line.
The best Cricket I have visited in years. Of course we will return”
“I went today to get my phone screen replaced and the guy changed the phone screen in about 15 minutes abs gave me a great deal on a good case and screen protector afterwards!!! Definitely recommend”
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“Ian and Michael were fabulous. I went in quickly to pay my bill, but spent the extra couple minutes to review and realized I was available for a better plan. I love well rounded customer service!!! Thank u guys!!!”