Gerber Collision & Glass Baton Rouge at 6137 Siegen Lane is a trusted auto body repair shop that offers quality collision repairs for all makes and models. The shop provides free written estimates and stands behind its work with an industry-leading National Lifetime Guarantee for as long as the customer owns the vehicle. Customers appreciate the friendly and helpful staff, especially mentioning how they are kept informed with regular updates on their vehicle’s progress, from waiting for parts to painting. The team is known for handling issues swiftly, especially when problems arise, such as replacing a roof or dealing with delays. One customer praised the repair work, noting that the vehicle looked like new and that the work was top-notch. The staff, including managers, are often described as helpful and accommodating, even offering assistance with transferring belongings during drop-off and pickup. However, there have been some concerns, especially regarding delays and parts ordering. One customer shared frustrations about a lengthy repair process caused by ordering aftermarket parts that didn’t fit, resulting in additional delays and out-of-pocket rental expenses. After escalation, the shop’s management expedited the repair and took responsibility for rental costs, leading to a positive resolution. Another customer mentioned a less favorable initial experience due to a bad odor inside a vehicle and higher-than-expected estimates, but overall, repeat customers express confidence in the shop’s quality and customer service. The proximity to Enterprise rental next door makes it convenient for customers to rent cars during repairs. Despite some setbacks, Gerber Collision & Glass Baton Rouge is generally viewed as a reliable place for collision repairs, with staff willing to go the extra mile to ensure customer satisfaction.
GERBER repaired my gmc 2500 and I am satisfied with the repair. It was through Costco insurance. Their is a small bushing missing from the tailgate which they said they would replace with in a week. Overall I would recommend them.
September 2024
The entire roof was replaced on my vehicle. The work was top notch. Had a small issue that was handled swiftly by the manger Hunter.
February 2024
Went to get a price quote. Recommended by a friend. The inside smell of a very bad oder!?. I rather do business outside. The estimate was a lot higher than the other 2 estimates.Telling It Like it IS! ?TerryB
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop
