Verizon in Kenner offers a variety of services for mobile, 5G home internet, and business needs. Customers appreciate the convenience of online ordering, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store is known for having knowledgeable, friendly staff who are eager to help without the need for appointments. Customers often mention the staff’s professionalism, patience, and willingness to go above and beyond, especially in complex situations involving warranty issues or lost packages. One standout employee, Lance, is praised for his technical skills, positive attitude, and dedication to solving problems. He and other staff members like Dustin are recognized for their patience and thorough assistance, even helping older or less tech-savvy customers understand their devices and services. In some cases, staff spend hours on the phone with support to resolve issues, demonstrating a strong commitment to customer satisfaction. While most reviews highlight excellent service and helpful employees, a few customers experienced delays or difficulties with online orders and billing, but staff members like Binta worked hard to resolve these issues. Overall, Verizon in Kenner is highly regarded for its knowledgeable, professional, and caring employees who prioritize customer needs.
Sergio at the store was awesome. He gave me exceptional customer service. Thank you so much. I will recommend my family and friends to that location with no problem.
May 2026
I have to acknowledge the exceptional customer service I received here today from Atina. Would never go anywhere else she was amazing. Thank you so much for all your help today
May 2026
If you need help, ask for Dustin Smith. He is technically proficient and friendly.
