Buckle at River Marketplace is a specialty retailer focused on style and exceptional service. The staff at this location are consistently described as incredible, sweet, well-mannered, professional, knowledgeable, pleasant, warm, friendly, helpful, and accommodating. The manager receives particular praise for being sweet, professional, and impressive, ensuring all employees provide excellent customer service. This leadership has changed the total trajectory of the store, creating a wonderful team. Employees engage with customers upon entrance and ensure they are helped while shopping. They are noted for going above and beyond, demonstrating great kindness and patience to make shopping efficient, easy, fun, and enjoyable, even in challenging circumstances. Their knowledge of inventory is highlighted, with staff expertly picking out multiple items to match customer needs. If something is unavailable in store, they help find it online and set up delivery. Customers report being satisfied and taken care of, highly recommending the store and stating they will definitely be back. The location is called a breath of fresh air with beautiful customer service.
Store is amazingly in order! I travel for work and have never seen a selection of ROC jeans and very well organized and can see all styles on the wall! Katelyn takes care of my family! Very blessed to have her because let me tell you not every Buckle has customer service like her! She knows style!
June 2025
Always a great experience! If you go… ask for Taylor she is THE best and so incredibly helpful!
May 2025
I had an amazing experience at the Buckle in Lafayette. Shout out to the manager Ali for making my experience so fun and friendly, she greeted me with a smile got my sizes and helped throughout my whole shopping experience definitely a 10/10 I would recommend to anyone.
