The Verizon store in New Orleans offers a wide range of services for mobile devices, 5G home internet, and business needs. Customers can visit the store or choose to order online for convenience, with options such as in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff receive high praise for their helpfulness, knowledge, and kindness. Many reviews highlight the excellent customer service, with staff members taking the time to understand customer needs and provide detailed assistance. Customers especially appreciate associates like Jaci, who was empathetic and supportive during a difficult time, and Sergio, who recognizes repeat customers and offers personalized service. The sales experience is often described as the best, with staff being patient, respectful, and attentive. Although there can be some wait times, associates are committed to handling all issues thoroughly. Overall, the team at this Verizon location is known for their genuine care, professionalism, and dedication to helping customers find the best solutions for their mobile and internet needs.
Huge shout out to Carolyn! My dad was in a tough situation recently and she was very empathetic and helpful. Carolyn was super friendly and sweet, and she explained everything thoroughly. She’s an asset to your team for sure!
April 2026
The staff was very helpful here in sorting out my billing issues.
March 2026
Jose Bendana at the mid city store was professional, articulate, patient, and a joy to work with. He was completely efficient in setting up my new phone, as well as teaching me some new skills. He is an asset to your store and to Verizon. verizon us lucky to have him as an employee and I totally recommend him.
