The Verizon store in Shreveport is a convenient location for customers seeking the latest mobile devices, 5G home internet, or business services. Customers can visit the store or choose to place orders online for pickup, same-day delivery, express lockers, or free two-day shipping. The store's environment is clean and comfortable, with most employees welcoming and helpful. Many customers praise the staff for their excellent customer service. Marcus and his team are frequently highlighted for their helpfulness, keeping customers updated, and providing a smooth experience. One customer appreciated receiving a free iPhone 14 thanks to their assistance. David is recognized for being efficient, helpful, and funny, making the experience enjoyable. TreVeon received special praise for going above and beyond, explaining details clearly, and providing superb customer care despite challenging circumstances, such as a customer with stitches in both knees. Some customers have experienced issues, especially new customers who faced account problems and confusion with pricing and orders. Despite these challenges, the staff's efforts to resolve issues and the store's clean, welcoming environment contribute to a positive overall impression. Many express confidence in Verizon’s service quality and look forward to continued support from the friendly and professional team.
Pretty good wait, but everyone knows this about a phone store. Great service.
December 2025
Excellent service friendly atmosphere very helpful selecting my four lines of service credit review was very quick I was approved for 1,000 in-store credit credit approval took 30 seconds
November 2025
Joshua has helped me and my wife on 2 different occasions and has been super helpful, nice, and fast. Hate having to mess with my phone stuff but Joshua and the store made it super easy!
