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“I had a great experience working with Sara Fernandez as my mortgage loan originator. She was knowledgeable, responsive, and made the entire process smooth from start to finish. Sara took the time to explain everything clearly and made sure I felt confident every step of the way. I’d highly recommend her to anyone looking for a reliable and professional lending partner.”
“I've been banking with woodforest for a lengthy time and I absolutely love this branch location. Everyone is very helpful and the new management Kirk is stellar!”
“The staff at the chalmette location is very nice and helpful Armando the teller is extremely kind and helpful. It’s always a pleasure when he assists me ! ??”
“Tracey, the banker who signed me up, it’s just absolutely wonderful! We had a lovely time working together, and she was very efficient and used the time in a smart way.”
9AM - 4PM
201 N Carrollton Ave, New Orleans
Banks
“Our relationship banker Austin Swanson at the Carrollton Ave. Branch is the consummate professional. He is knowledgable, helpful, available, and a joy to work with.”
9AM - 4PM
3801 Veterans Memorial Blvd, Metairie
Banks
“My wife had a problem with Fraud on her Bank issued credit card so we immediately went to the First Horizon Veterans branch where Toni help us. Toni went above and beyond to remedy the issue and make us feel completely and secure that the problem was handled. Incredible customer service with personal attention. Thank you Toni and the First Horizon team !”
9AM - 4PM
4000 General De Gaulle Dr, New Orleans
Banks
“Me and my wife went to the General Degualle location to inquire about a construction mortgage loan and was throughly pleased!!! Marjorie was the banker that helped us. Marjorie effectively communicated with us via phone and email leading up to our scheduled meeting. When we got there she greeted us with a smile and all of the figures and options laid out. We didn't feel rushed at all. She answered every single question we had. We're definitely going to start using Fifth District for all of our banking needs!!!!!!!!”
“The Jennings branch of Woodforest Bank is exceptional from the Manager to the other bankers. The Manager and Conner were of great help to me recently. They are the best!”
“The best bank that I have ever done business with. I have been a customer for over 35 years. They are awesome and really care about there customer's. They really go the extra mile to make sure everything works out for you . I love this place ❤️”
9AM - 4PM
1317 Westbank Expy, Westwego
Banks
“local bank with a nice staff to help with all of your banking needs. Drive through available but the bank is not open on Saturdays 😕 hey.... Er body needs a day off!”
9AM - 4PM
1801 E Judge Perez Dr, Chalmette
Banks
“Pat was always available to answer any questions that I had. He was timely with responses and made it clear that he was committed to getting me to closing on the timeline that I wanted. I wouldn't have wanted to work with anyone else.”
“Love the bank, I have been banking at this location for over 20 years. Fidelity caught up with the technology, I love the online bill pay, I even pay my church contributions with the online bill pay. I have just opened an account for my college bound daughter. The bank still has personal contact, and they know you by name.”
“Katie showed excellent customer service with the highest professionalism for such an easy transaction. Doesn’t matter what the issue is she takes care of her customers.”
“I have been a Fidelity Bank customer since I graduated from High School in 1985. They have always provided excellent customer service (they're really like family). I recently had a problem that I couldn't figure out and Ms. Marie was spot on in her assessment of the issue. Thank You to the ENTIRE STAFF at Gretna, Aligers and Crowder locations.”
“I love banking at First American Bank and Trust @ the Bonnabel location. Thank you for great service, professional support and prompt attention. Special thanks to loan officer Michelle, Miss Erin and other bankers and tellers for showing personal care to my needs.”
“This was my bank from the day it opened till the day I moved. Super friendly and well informed bankers. From checking, savings and home loans- really well informed. Came here 2-3 times a month for banking and quarters for the apartment coin wash. Always treated me exceptionally well. Really hope my next bankers are like this.”
Banks
“I received great customer service from Melvin. He showed great concern for me as a person not just a customer. I wanted to get a loan but when I sat down to talk to him he asked about my credit and past history. He advised me to download credit karma and look on there to see if I had any questions or concerns. He really did his due diligence by not trying to sell me something but to help me understand how credit works. So, as I'm researching my credit I found somethings that were not mines and didn't even have a clue about. Once I get everything under control I will return to Melvin for more business than a loan. Outstanding.”
9AM - 4PM
3120 Gentilly Blvd Suite D, New Orleans
Banks
“Lolita Fox is an amazing representative at first horizon, she made sure that everything would be custom to my needs making the signing up banking process even easier than it would’ve been and not consuming to much time! 10/10”
9AM - 4PM
2900 Ridgelake Dr, Metairie
Banks
“I cannot express enough how wonderful Chris, the manager at First Horizon Bank, is. He helped us navigate a stressful situation with not only professionalism, but true empathy for what we were going through. He took the time to answer all of our questions and provided additional information to help us take the right steps forward.
It was more than I could have expected, and I am truly grateful—so is my family member. Walking out of a bank feeling like a weight has been lifted is not something I expected to experience today. Thank you!”
9AM - 4PM
1720 Manhattan Blvd, Harvey
Banks
“There are so many differences between First Horizon and the big corporate banks. I’ve banked with Capital One and Chase before, and with those banks you often feel like just another number. When there’s a problem, it can feel like you’re constantly being transferred to someone else who doesn’t really know you or your situation.
At First Horizon, the experience is completely different. The team actually knows their customers and treats you like a friend rather than a transaction. Dana, the branch manager, is absolutely wonderful and does an incredible job leading her team. She is professional, attentive, and clearly cares about the people who walk through the door.
It’s so refreshing to be able to speak directly with someone at the branch who remembers you, instead of being routed to an international call center. That personal touch is exactly why we’ve been banking with First Horizon for years, and it’s something you just don’t find at the big banks anymore. Highly recommend.”
“I Absolutely Love the customer service that I receive every time I enter this location on Gen Degaulle. Mrs. Gloria provided me with her undivided attention and she made sure that I had all the documents I needed to open my account. Mrs. Gloria made my day. And every time I enter the bank everyone knows my name. I love each one of the ladies at this bank. Exceptional customer service. Thank you for seeing me every time I enter your location.”
“Jake Peralta at Hancock Whitney made buying our home easy. At first I was worried about the complexities in buying a house. Jake listened to our goals, laid out clear options and answered questions fast—even after hours. He coordinated seamlessly with our agent and the title company, kept everything moving, and we closed right on schedule. No last-minute curveballs or anything. I’d absolutely work with Jake again and recommend him to anyone buying a home.”
“Great Customer Service, you're greeted as soon as you walk in the door. Helpful professional friendly efficient people who take care of your needs. I went in stressed and upset, I left with a smile feeling like the most important Customer of the day. Thank You Epic Credit Union!”
“Ms. Sharita Fields-Eskridge is a phenomenal Account Representative. During a very difficult time while my family was dealing with a bereavement, she took the time to ensure my new bank account was set up smoothly and without added stress. Her professionalism, compassion, and attention to detail truly stood out.
Sharita represents Epic Credit Union with both class and excellence. Team members like her are essential to creating the supportive and professional experience that customers appreciate.”
9AM - 4PM
468 Metairie Rd, Metairie
Banks
“I have my account there and my bank box. Every time I go I am met by the cordial and efficient staff and officers. They are truly a neighborhood bank for Old Metairie.”
“JaNae was very informative and knowledgeable about every inquiry I had. She help me up a business account and made sure I understood every aspect of it. Definitely look forward to doing business with fidelity.”
9AM - 4PM
4011 Canal St, New Orleans
Banks
“The whole staff including Justin, Ericia, Tiffany, and Jesmine treated me like family coming into this well kept building. These 4 deserve EVERY blessing coming their way! God Bless!”
“This branch has come a long way. After recently getting married, my wife and I needed a joint bank account. The process of moving and combining banks seemed so difficult but after help from Aaron Mayer and the Hancock Whitney team the process was smooth!”
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“I have proudly been a customer for over 10 years and am thankful for their customer service all across the board they are serious when it comes to protecting your interests and making sure you get the most out of your options at their bank. If I could I would give them 10 stars I appreciate everything they have done for me and my family who are also customers ??”