Downeast Energy is a highly regarded company known for its excellent customer service and responsiveness. Customers appreciate the punctual and friendly service technicians, who provide thorough installations and helpful explanations about systems, especially for those transitioning from natural gas to propane. The staff, including sales representatives, are noted for their friendliness and efficiency in scheduling appointments. With a commitment to fair and reasonable pricing on propane, Downeast Energy has built a reputation for honesty and reliability over many years. Customers commend the team for taking time to listen to their questions and concerns. Additionally, the company's technicians are proactive in identifying and addressing potential issues, ensuring customer safety and satisfaction. Overall, Downeast Energy is recommended highly by its clients for its professionalism, quality service, and dedication to customer needs.
The most expensive propane supplier in the area. They take advantage of customers on autopay to overcharge. On 1/17/24 I was charged $4.13 per gallon for propane, similar suppliers quoted me well under $3 for similar usage.
December 2023
Called twice yesterday to get propane. Was told at second call it'd be delivered next day or day after. Then come to find out, it was never processed and I am now sitting here just waiting for propane to run out and my generator to kick off....completely upset with how much worse they made things rather than helped.
May 2023
The company was very responsive to my needs. The service technician was very punctual and friendly. I’m very pleased with the service.
