U-Haul Moving & Storage of Saco offers a range of services including truck rentals and storage units. Customers generally find the staff helpful and knowledgeable, with some noting that both the Saco and Portland offices are competent and know their jobs. The trucks are described as clean and well-maintained, with air conditioning functioning properly, leading to positive experiences with vehicle rentals. However, there are concerns about customer service, such as a lack of clear communication and explanations during the rental process. Some customers also question the availability of self-storage units outside of staffed hours, as they are unable to access their units after hours despite being responsible for locking and unlocking them themselves. On the negative side, there are significant issues related to pricing and billing. One customer experienced multiple price increases, which eventually led to financial hardship and the loss of stored belongings, including items belonging to her and her daughter. Additionally, a charge of about $230 was made to her bank account unexpectedly, causing her bank account to go into the negatives and preventing her from retrieving her stored items. Other customers mention delays and communication problems during equipment and hitch installations, with difficulty reaching the office directly and delays in service. Overall, while some staff members are appreciated for their helpfulness, recurring concerns about pricing, billing, communication, and access hours highlight areas needing improvement.
Why do you post signs for propane that read “go to pump, pay at pump when no one comes out and when they quite rude! I had to go into the building twice! It took 19 minutes to finally get someone to fill my tank.worst customer service ever!!
July 2024
Advertise quick propane gas refill, last two times there they weren’t filling tanks, take your business to Bob and Mikes Elm street Saco
June 2024
Storage unit price is being bump up in price, sad they just don't care. They do anything with the unit just store my stuff.and price going up. Greed
