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“On October 26,2023, I had the pleasure of having Jacob K. assist me with an issue concerning my inability to forward a voice mail transcript to my lawyer. Jacob was unbelievably patient helping ne to accomplish this task. He even spent his valuable time allowing me to write down all the directions in case I needed to do it by myself at a later date. I hope you can acknowledge this young man's efforts in providing exceptional customer service.Sincerely,Melodie Tegay”
“I went into the Westbrook Maine store at 4pm on Thursday Dec. 29th 2022. I went in to upgrade my phone and Seth was who worked with me. We ran into… some issues…to say the least with the phone I picked and Seth was very polite and very professional in how he handled the situation. Seth has a very soft and calming voice and when things are going wrong it’s nice to hear. Seth was there on his day off and with the problems we had he was there well after close working to get me into my new phone.While Seth was waiting for new phone to update he talked to me like a friend and not just a customer and it made waiting much easier!Seth went above and beyond when he didn’t have to and it was much appreciated! Thank you for everything again Seth…I hope you see this!Also, Kevin stayed with us and was very helpful throughout this process too.-Amanda”
“My Android phone needed to be replaced and I was fortunate to have store manager Cooper work with me and upgrade me to a Motorola phone. When the mailed Motorola phone arrived at my home, I went back to the Maine Mall store late that day and was able to have Cooper and asst. mgr. Kyle work at getting that phone operational and preparing the old phone for return by mail. In addition, Cooper had told me about T-Mobile's WiFi, so I came prepared to change to T-Mobile's equipment and service. This really was a fantastic retail experience.”
“Recently, I was helped by Ethan Matthews at T-Mobile and he was great. He greeted me warmly, knew the products well, and answered my questions clearly. Ethan helped me pick a suitable phone and plan, and set everything up efficiently. His approach was customer-focused and made my experience smooth. It's refreshing to receive such attentive service, and Ethan's professionalism really stood out. I left the store very satisfied and would recommend him to others”
“Great experience! Kind of dreaded going into a Tmobil after a poor experience in the past but this time ut was easy and quick. Definitely recommend this Tmobil location to do business!”
“Jenna and Jeremy are awesome! They are both professional, knowledgeable , efficient and provided us with outstanding customer service. We swapped out our old phones/iPads and updated our plan. Everything was clearly explained. We appreciated their attention to detail and patience answering all of our questions. By far the best customer experience we’ve had at any Verizon store.”
“Tiffany was very helpful and gave options to enhance our cable service that we were not aware of. Her product knowledge was exceptional and she took time to explain each of our options fully. Great customer service!”
“Mike the sales manager went above and beyond for me. I was very far away from home and shattered my screen. Luckily, this man stayed a few extra minutes and helped me out on my ride home. VERY thankful for this, and kindness like that does not go un-noticed. Will be back to this location simply for the great customer service. Thank you, Mike.”
“I like shopping at this kohl's the most. They are always neat and clean. Their floor layout is simple to navigate. They always have great selections and great sales. I can always find something for the whole family in one place. Staff is friendly and helpful”
“Had a very good experience here, transferring my existing cell phone from Mint Mobile to Spectrum Mobile. The person who did the transfer was friendly and fast. There were some hiccups in the process but they weren't his fault, and he handled them well. The coverage I now have with Spectrum Mobile is far superior to what I had with Mint Mobile.”
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“Went in there to upgrade. The associate Derek was hands down helpful with my upgrade, as well as patient with the time it took to transfer everything over. Second time I've been here, and the people are nothing if not helpful. Thanks again Derek.”