This New Balance store provides a great customer experience with a friendly and helpful staff. The team is knowledgeable, patient, and thorough, offering excellent service. Staff members are personable and go above and beyond to help customers find the correct shoe, taking time to try on several different styles. They are skilled at pulling options based on specific needs, such as foot support or comfort for conditions like arthritic knees. The associates can break down the aspects of different models and provide knowledgeable recommendations. The store manager's leadership contributes to a wonderful shopping experience. The staff shows great patience, even remembering customers from previous visits to assist with exchanges. The store offers New Balance shoes, including USA-made styles noted as the best, with other good options available. It is a nice place where the staff truly cares about helping customers make the best decision for their feet.
I would like to thank Karen, the store manager and her team, Cinthia and Jeegan. My 97 year old mother foot has changed. Cinthias patience allowed both my mother and sister to find shoes that supported they foot and style.. Keegan great customer service, Cinthia's patience and Karen's leadership makes for a great team.
July 2025
Mike took great care of me and my husband mark. Thanks again for taking the time to find my shoes.
June 2025
This is my fourth generation. They improve every time.
