Advance Auto Parts is a business that provides auto parts and services. Customer experiences with staff and service vary. Some reviews report very positive interactions, describing employees as nice, extremely helpful, informative, and polite. Specific helpful actions include ordering parts quickly, assisting with diagnosing car issues, measuring wiper blades, and offering to install them. This leads to customers feeling treated right and back on the road quickly for a good price. Other reviews report inconsistent or poor customer service. Experiences include staff seeming clueless about orders, requiring transactions to start from scratch, and appearing uninterested or unwelcoming. Some customers feel assistance is lacking, with simple tasks like replacing remote batteries not being fully helped with, leading to frustration over the loss of customer service.
The manager is exceptional! Came out and changed my battery herself! Had I had some cash on me I would've given her a tip but I think I'm gonna go back and drop her a couple dollars.
May 2024
They didn't have the tool to read car check engine data
November 2023
My wife needed rear brake work, so in 24 hrs. they ordered her brakes and rotors. I picked up the parts at 8 a.m. and by lunch Precision Tune had us back on the road. Less than $300 all totaled. Fyi, both locations are minutes apart on Pulaski Hwy.
