AT&T Store in Baltimore offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that include nationwide 5G service at no extra cost. While the store generally receives positive reviews, there have been some mixed experiences. One customer was disappointed when the payment machine was down at the Whitewash location, and they felt the store manager, Matt, was disrespectful and not truthful during a phone call. As a result, the customer plans to take their business to the Towson store instead. On the other hand, the store has also received praise for its excellent service. Customers have highlighted the knowledge and helpfulness of sales associates like Kellee and Tamie, who have gone above and beyond to assist them. One customer even felt they met Kellee at the right time, and the store is lucky to have her. Overall, AT&T Store in Baltimore seems to offer a range of products and services, with a mixed bag of customer experiences. While some have had negative interactions, others have found the staff to be knowledgeable, friendly, and dedicated to providing great customer service.
I met Kelly an attendant of AT&T at 8200 perryhall blvd.Her proffesionalism in customer relationship is far much beyond the best,she handled my case in the best way ever.She is a 5star
January 2026
Amanda B. had great customer service. Everything was fast and easy. Very helpful and informative.
December 2025
Give Kellee a raise! She greeted every customer immediately. She made everyone feel welcome. At all times, she was professional, courteous, calm, and efficient. My cousin recommended this location over the closest one to us. Now I know why. I haven’t been inside of a mall in years.
