Verizon, a leading telecommunications company, offers a wide range of services at their Baltimore store location. Customers can visit the store or shop online for their latest mobile, 5G home internet, and business needs. The store provides convenient options, including in-store appointments, online ordering, and various pick-up and delivery choices. Customers have praised the exceptional service at this Verizon store. Damion, a knowledgeable and professional staff member, was able to quickly resolve a customer's issue that had taken 37 minutes on the phone with call-in support. Mike Rothmeyer also received high praise for his excellent assistance in helping a customer with a new Samsung S24 device, making the transaction smooth and seamless. Warren, another Verizon employee, was commended for his kind, knowledgeable, and professional approach in helping a customer and their family upgrade to new iPhones and an Apple Watch. Carlita, too, was recognized for her welcoming, genuine, and helpful service, resolving an issue that other Verizon stores were unable to address. Overall, the Verizon store in Baltimore is known for its quality, friendly service, and knowledgeable staff, who strive to make each customer feel valued and satisfied with their experience.
Went to take care of some business. And was in and out customer service was outstanding, nice and courteous. Although parking is horrible in that area.
May 2026
Gray, provided outstanding service and explained everything throughly, giving me a better understanding of my plan / purchase of my new phone! Thank you again!
April 2026
Went to the Verizon store to get a new phone. Gray was very helpful and patient with us as I was not understanding. He explained everything to us and made sure we received all the perks/deals as a long time customer. The transfer was smooth from phone to phone. Awesome experience!
