Cricket Wireless Authorized Retailer provides a welcoming environment for customers seeking cell phone plans that fit their lifestyle. They offer unlimited talk, text, and data access without annual contracts. Customers have shared positive experiences regarding the staff's helpfulness and professionalism. Malik, the manager, has been praised for his exceptional support, especially when assisting customers with limited knowledge about phones. His patience helped relieve anxiety for those needing a new device. Jerrell is another notable associate, recognized for his courteous and respectful service. He takes the time to help customers select suitable phones and ensures they understand the upgrading process. While some customers noted that visits may take longer, especially when setting up new devices, they appreciated the thoroughness of the knowledgeable representatives. Overall, Cricket Wireless in Baltimore is recommended for anyone in need of a new phone or cell service, thanks to their dedicated staff and customer-focused approach.
Helped me get my new phone same day in store thank you so much professional customer service
February 2023
I was there for 2 hours n got nothing done it wouldn't let her put the payment threw 360.00 order n couldn't get it that's crazy but the sales girl was great think name was crystal she tried everything
January 2023
Be prepared to be there for awhile, especially if you are getting a new phone. The representatives are very knowledgable. They will transfer all info from your old phone to the new one and answer any questions you may have. There seems to be 1-2 reps there at a time.
