Royal Farms receives mixed reviews from customers. Many appreciate the friendly staff, with one customer praising a young employee named Antonio for his great manners and helpfulness during overnight hours. The store is described as large, clean, and accessible, with good carry-out food and convenient handicapped parking. Some customers enjoy the overall experience and find themselves stopping more often due to its location. However, there are negative experiences as well. Some customers report rude behavior from employees, such as dismissive attitudes when asking for creamer or other basic needs. Others are disappointed with the quality of food, mentioning that items like hash browns are hard or burnt, and cheese on sandwiches is not properly melted, indicating a lack of effort in food preparation. Additionally, frustrations include the inability to pay for paper bags at times and high prices without corresponding quality. Overall, while the store is favored for its friendly staff and convenience, there are concerns about customer service and food quality that could be improved.
I asked if they had any more creamer for the coffee bar and employees were rude and didn't even check for it. I was not upset that they just didn't care. I've worked in customer service most of my life and never treated people so poorly.
May 2025
William is always a very pleasant and helpful representative Two thumbs up
