At the XFINITY Store by Comcast in Baltimore, MD, customers can subscribe to various services like Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. The store also offers payment options and equipment exchanges. Although this location is busy and wait times can be long, the employees are described as kind, knowledgeable, and attentive. They greet every customer and set expectations for wait times. The staff is professional and personable, providing outstanding service in a clean environment, making customers feel appreciated and well taken care of.
Stopped by the store to check on my account. Travis was so helpful, knowledgeable.. also gave me info about the packages they have.
July 2026
The customer service rep I dealt with to get a new internet router was kind and very helpful. Keep up the great work Xfinity
June 2026
Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.
