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“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“We have been using Improve Your I.T. for many years. They have helped us immensely from small tencinal problems on individuals computers to large office setups. Would highly recommend!”
“I switch from T mobile too boost and Sara help me to make the process very fast and easy she has great costumer service and boost mobile prices are way better than T-Mobile”
“I have always received the best of service from T-Mobile and I'm sure it will continue. Those that help me are always kind, considerate, Pleasant and courteous. Thank You For Preparing your employees for people skills it is a plus...”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“Ariel was very helpful and getting our situation fixed with the phone and Ariel is very knowledgeable of T-Mobile product he is a very good person and a good employee for T-Mobile representative I highly amen Ariel performance and feel very comfortable with this explanation and getting a problem solved I'm glad we met”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“I encountered a representative name Rob and he was amazing, patient, kind and listened to my concerns and helped me for over an hour without a complaint. He deserves a raise!!!”
“Hats off to Josh The T-MOBILE EXPERT was very positive, patient and Knowledgeable! I was locked out of my major apps! He got the shows back on the road!!!!!! Thank you so much ! Cause it’s not a good feeling being locked out!”
“Great store, came in and got service. Tmobile is changing and sometimes we as customers have to adapt to the new rules, I really didn’t like taking a selfie but I got a great deal on an iPad and a watch and a phone !!! Definitely will be coming back!! And Tmobile customer service on the phone is trash, because they don’t barely speak English, but come in store instead, will definitely be back!”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“Just returned from Europe, and had trouble getting my phone to change Internet / Blue tooth . The store manager fixed everthing in 5 minutes ! Antonia was amazing ! Will definitely be using that location for T Mobil from now on!”
“I was blown away by how friendly and patient the staff were!
I am Deaf and require extra time and accommodation to communicate (pen/paper). Often I get met with annoyance or staff refusing to write stuff down.
This store is NOT one of those places. The staff greeted us right away and they were so accommodating. I also really appreciated how they were patient and willing to communicate with me. My questions were answered and I got the product I needed. It was a really positive experience!
(Xfinity as a company also deserves some credit for having a designed American Sign Language tech support line for deaf customers like myself... CHAMP!!)”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
“Jauan was so helpful. I had been an ATT customer for over a decade and he helped me change over to TMobile. He was patient, knowledgeable, and made a stressful day a lot better. Highly recommend!”
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“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”