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“Well the one I was at in Mobile Alabama they was awesome they did everything that needed to be done with a smile when I went back two days later for questions answered it I mean just super nice people”
“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“Received the best service ever from Ada. Had to finally replace my very old phone and she was able to transfer all the information I wanted off of my old phone despite some issues. Thank you Ada, you are the best!”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I have done business in this T-Mobile more than once, and I must say that my experience in the past has not been good. The customer service is usually terrible but today I went in to purchase a charger and a very professional young man assisted me, his name was Shateal. He is the young man posted in my picture with the amazing smile behind the counter. He has wonderful customer service skills and he’s very professional. Some of the other staff There should try and learn a thing or two from him..”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“Jay at the White Marsh store has exemplary customer service skills. He was such a pleasure to work with. At no time did he ever make me feel dumb. Im old and only use a phone to take pictures, text, and call. Thank you so much Jay for all your help!!!!”
“I've been using this Boost Mobile Store for cellphone service since 2014. The representatives have been nothing short of professional, efficient and cordial in so far as customer service. I don't remember ever leaving this store unsatisfied with an agents attitude or otherwise Boost Mobile representation.”
“I had a great experience at the Boost Mobile store on Pratt Street! Dhanu, the wireless consultant, was absolutely amazing. She was so sweet, patient, and helpful throughout the entire process. She took the time to answer all my questions and made sure I left completely satisfied. It’s rare to find such genuine customer service these days, but Dhanu truly went above and beyond. Highly recommend stopping by if you need anything mobile-related ask for Dhanu!”
“The customer service is great. They have a good system with traffic control ensuring no one gets over looked. I visited during the holiday and wss impressed. They even assisted customers with ordering from the app the maje the transaction faster and smoother.”
“Neshia stopped me from switching to metro pcs and I'm glad she did she gave me a better deal and she was so helpful with me and my sister I will always go to this location!!!”
“super affordable with great coverage and no hidden fees. The app makes everything easy to manage, and even international travel is simple with their roaming add-ons for travel. Highly recommend + great costumer service”
“I love this store, compared to others. You can tell the team cleans and make sure the customers needs are met. The team actually care about their appearance not like bel-air road…. They greet you as soon as you come in and if there is a wait they offer you to sit down, they keep track of the order that you come in so you don’t have to worry about someone getting ahead of you. I’ve seen how they dealt with escalations and I’m impressed….. I recommend that when people get the surveys that they complete them!!! Mondawmin mall has a bad reputation but Tmobile is definitely not apart of that reputation!!!!”
“Merisa and the manager (I believe his name was Tom on 1/1/26 afternoon-ish) were fantastic! I had an unique issue with setting up my internet service & they helped a ton. Great customer service!”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
“I cam3 in looking for a new phone. Kenny and ella made me an offer I couldn't refuse. I got a 2 galaxy s25 and 2 tablets and 2 watches for 60 more a month. I went in for one thing and l left with so much more. This was so amazing and much needed because it was just my birthday. I was super excited. Please go to this location and ask for one of them. They will get you the best deal and give you top tier customer service. I highly recommend!!!”
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“McKenzie and Ed was very helpful!! Before I came to this location I went to 5 others, they were the most generous. They both have great customer service & had no problem helping me return my phone!!!”