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“The Branch Manager Lydia is the epitome of what you want in customer service. She was sympathetic to my clients needs, followed up with her daily, went above & beyond to get results. Lydia’s positive attitude & attention to detail made an unfortunate fraud case that turned my clients world upside down, bearable & gave my clients direction to get results & at the end of it all a happy solution. Lydia has changed my perception of Bank of Americas customer service & I hope she achieves the success that she deserves. Thank you Lydia.”
“As former Sandy Spring Bank customers for 30+ years, we were leery of the merger with Atlantic Union Bank. Given how smoothly our first interaction at the band went yesterday when they were rather busy and we had multiple transactions and issues to address, all of our concerns were allayed. Couldn’t be happier!”
“Went in person to deal with some account issues, Nick the teller at the counter was a godsend!! Wonderful & helpful throughout the entire process, thank you Nick!”
“The staff is incredibly helpful. They went out of their way to help me and were friendly throughout. I always have a great experience when I go to this location!”
“I was a bit concerned about access when I had to make my way to a relatively urban physical branch. All of my previous interactions with this firm have been online or by telephone; this is the first time I have needed personal assistance, which speaks well for the organization. I was pleased to discover that is an easily found, convenient location with parking validation. I was seen on a quiet weekday afternoon and received prompt and accurate assistance with a couple of small issues by a congenial and knowledgeable gentleman. My questions were answered, changes and corrections made on the spot in a helpful and professional manner. Kudos to management for Mr R Boies, who took the time to make this a pleasant and efficient experience.”
“I needed to open up a new & do not access Savings Account, & Lara, my new Relationship Banker gave me the 5 star treatment. Lara, made sure she took the time to introduce & explain the different options that would be beneficial to my long term saving goals & was not busy at all. If Lara, didn't have the answer she asked her co-worker Scott, who was in the next office & did not hesitate to pop in to lend a hand. I really appreciated the teamwork they gave each other. It made me more comfortable in my decision of selecting PNC over my other two choices. As I was getting ready to go, Lara offers to assist me with my Online Registration, which I obliged & was seamless. She also coordinated an appointment for me to meet with one of the Financial Advisors...the extra client services was very welcomed. The mobile app is user-friendly & PNC which is based out of Pittsburgh, operates in 19 states...mostly East Coast & Midwest with a few down south. Within a few hours after I left the branch, I got a Welcome and Thank You email from Lara, thanking me for my business & extending her service upon my needs. I look forward to growing my retirement trajectory with PNC & Lara.”
“(Translated by Google) I was at the bank agency in Bethesda and the attention was wonderful and I want to congratulate them, everyone was very kind, especially a young woman named Jhekling and the manager of the bank, I am happy with that bank for such good attention.(Original)Estuve en la agencia bancaria en Bethesda y la atención fue maravillosa y quiero felicitarlos, todos fueron muy amables, especialmente una joven llamada Jhekling y el gerente de la entidad bancaria, unonsale contento de ese banco por tan buena atención.”
“I recently had the pleasure of working with Mr.Sanchez to open a new credit card, and I couldn’t be more grateful for the experience. He was incredibly knowledgeable, patient, and took the time to explain all my options in a way that made me feel confident about my decision. His professionalism and genuine care truly stood out. That’s the best service I got provided at a bank. I look forward with my banking with Wells Fargo. Thank you, Mr.Sanchez for your outstanding service! I truly appreciate your help!”
“Oh is Really good bank Citizens you know don't believe in review so much lol oh just go for yourself if you like it or not you know ☝???♀️? the branch manager just really nice and really helpful ?..”
“Mr. Koadio, the manager, provided outstanding customer service during my visit to the branch for my credit card application. His experience and knowledge were evident as he guided the banker through the process, ensuring everything went smoothly. He remained available and stayed until the issue was fully resolved.”
“First time stopping by at this location (visiting from out of town). Ryan was extremely courteous and super helpful. He took time to make sure everything was handled thoroughly and professionally. Would highly recommend asking for his assistance!”
“As a business owner, time is the most precious asset especially in the afternoon of Friday. Everyone at the branch is awesome, and of course the interior design and decoration are welcoming! Norbert Gomes opens the account efficiently and answers our questions throughly. Afterwards, it is very easy to call Norbert, and he offers excellent and prompt response. Yami Melaku is very hospitable, and our twins had a great time at the branch. It seems like everyone is collegial and willing to help one another. Will be back again.”
“Tony at this branch was the best banker I have ever used. He helped me certify a form, and he knew exactly what type of certification was needed, even though I was confused. He is registered to do all kinds of certifications, and he knew what I needed.He also caught a small detail on the form, that I'm sure saved me endless headaches down the road - if I had needed to fix it later on. I would highly recommend Tony, and the Woodmont branch for all banking needs. Tony was especially courteous, professional, and helpful.”
“I had an excellent experience with the branch manager(Frankie Vazquez) at branch in Washigton DC and Bestesta Branch . He was extremely helpful, and knowledgeable, and went above and beyond to assist me with my banking needs. I appreciated their professionalism and willingness to address all of my concerns. I recommend Citi Bank to hire similar employees to serve better to customers. I had a bad experience with another Citi branch even with online customer care by calling multiple times,I was frustrated but when i visited Frankie, it was really helpful.He took this matter on hand, talked to the backend team, processed the required documentation, and finally resolved my queries.
Thanks Frankie”
“Capital One is the best bank, is everything a bank should be. They are professional, kind, local and are easy to use, I have all sorts of accounts with them. Everyone is helpful, specially, the bank teller Kelsey Hage in Bethesda MD branch. I purchased a house, needed to wire transfer $70k to another bank. I walked in expecting bank personnel to help me, however I found, I have to do this online by myself. I never did this before, I was very worried about transferring this large amount. Kelsey felt my anxiety, she stepped in and was extremely helpful, got me through this tedious process.”
“The bank has been taking care of my family as well as my family business for at least two generations now. This branch in particular has not only done a solid job of looking after our many accounts, but they also put up with my nonsense every time I visit.Just today I came dancing in to '90s Hip Hop while dropping off documents. Just imagine! A tall white boy dancing in the bank. And they were kind enough to take it in stride with a smile. They are wonderful to work with, exceedingly patient, and have great sense of humor!”
“Usually have bad experiences with Chase from using the inside ATM 3 times a week. Tanicka Gallaway needs her picture in the dictionary next to customer service. She always greets me even remembered my name after 1 encounter, she always looks flawless, and has a perfect smile, and knows what she's doing. She definitely will be a future branch manager.”
“I came here to make a withdrawal at the counter and the woman who helped me (Mary) was exceptionally pleasant and extremely helpful. I was initially skeptical about coming to this PNC location after I saw the awful reviews but I was pleasantly surprised at how friendly everyone was.”
“I bought a car online recently through a company who's name rhymes with Mesla. Great car, horrible finance department. For three days I couldn't get anyone on the phone at Mesla finance to tell me anything about my "pending" loan application, so I called Kiyana and Reza at Truist. They had me approved in 15 minutes, and I picked up the check next day. The Truist interest rate was .75% lower, too! When time was tight, and I really needed help, the staff at Wildwood Truist really helped me out.”
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“Kari and team at Sandy Spring Bank we want to say thank you for getting us thru the loan process and into our new home. I highly recommend this team for you home loan needs
Being a first-time home buyer we needed someone to trust and hold our hand thru the process.
We made it amd are now homeowners. Many thanks
Cletis Cave, Jr”