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“I recently opened an account with World Forest Bank. Kim helped me with the process. She was extremely helpful, kind, and professional. She made the whole process easy and stress-free.
Excellent customer service!!!
Thank you, Kim!”
“My husband and I had an excellent experience with Michael, the Branch Manager at this BoFA branch recently. He handled our issue with professionalism, warmth, and genuine care. I truly appreciate his help and highly recommend stopping by to meet him if you’re in the area. Rushdi & Yvette”
“Mr. Antoine McStay was OUTSTANDING!!! He explained EVERYTHING and was very personal while remaining professional. I will continue to be a loyal customer as long as employees such as Mr. McStay are around.Sincerely,One Extremely Satisfied Customer”
9AM - 5PM
1800 K St NW STE 104, Washington
Banks
“I met with Elizabeth Namala on a banking issue that was a bit more complicated and time consuming than expected. She was thorough and conscientious and is just a nice person to do business with. The whole team at that branch there is actually always very friendly and willing to be helpful which is much appreciated!”
8:30AM - 5PM
1600 Cameron St #200, Alexandria
Banks
“We have been shopping around for a Car loan and the other credit unions APR was high. My coworker recommended Transportation. Within 48 hours we were approved, good rate and the cashiers check was delivered to the dealership. Our loan officer Shraddha Vera, was on point! Did this loan with haste, efficiency, great communication and a lot of hard work. We appreciate Shraddha and hope all their employees are this good.”
9AM - 5PM
11499 Columbia Pike, Silver Spring
Banks
“We (my husband and I) had a great experience. Rekik was absolutely amazing in her work. She took time to explain everything step by step, making sure we fully understood the process from start to finish. She was incredibly patient and explained every detail clearly, answering all our questions without rushing us. Thanks to her guidance, we felt confident and comfortable with each step we took.”
9AM - 6PM
13711 Georgia Ave, Silver Spring
Banks
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
9AM - 4PM
1339 Wisconsin Ave NW, Washington
Banks
“I have not received better banking service at another location - Mr. Marouf always works incredibly hard to ensure I am properly assisted, I could not give someone a higher recommendation of their services. As a multi-million dollar company, working to serve high school students across the globe, Mr. Marouf makes working with Bank of America the easiest choice possible. Once again, I would give the highest possible recommendation to him and all the staff members at his bank.”
9AM - 5PM
5711 Allentown Rd, Suitland-Silver Hill
Banks
“Kerrissa was personable, professional and knowledgeable to service all my needs I inquired about and further informed me of additional services which will prove to be of use in the future. This is a team environment. Britt exhibited collaborative team professionalism adding to a welcoming environment.”
“Working with Eddy was a great experience, he was very communicative and kept things moving along for our HELOC. He answered all of our questions and gave us different options for our best outcome. Thank you Eddy!”
“Jerry rendered phenomenal service. He engaged with excellence and care. While this has been a difficult experience (handling the affairs of a deceased loved one) Jerry proved to be trustworthy, and provided happiness in the experience. He helped me to smile through sadness. Jerry answered all questions, was hands on, and very patient. I am grateful. I would return because of Jerry! He's a star!!!”
“Hello, very good afternoon, today I came to open the account at Bak América and Miss Sara was the person who assisted me in a very excellent way in every way, both in service and in communication, thank you”
“Ms. Dionne Was very nice and helpful she also explained everything in full detail that was questionable to me . She made me feel very welcomed and comfortable thank you”
9AM - 6PM
1308 East-West Hwy, Silver Spring
Banks
“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
9AM - 6PM
6931 Laurel Ave, Takoma Park
Banks
“I’ve encountered nothing but courteous, helpful service at this location. However, they are frequently understaffed, which leads to slow service and no one answering the phones. This is definitely something that needs to be addressed.”
8AM - 5PM
4704 13th St NW, Washington
Banks
“Blessed to have come for a meeting and found the staff VERY responsive and the church accommodating to our needs. Grateful for the service then and the service on Sunday too!”
9AM - 4PM
1001 Pennsylvania Avenue NW, Washington
Banks
“Nicole Reese the market center financial manager, is to be applauded for going above and beyond in customer support resolutions. Not only did she contact the relevant operational area; she went through the unresolved issue history with them. And on my return to the bank a week later, she took the time-out to contact the area again; and I was offered a solution and advised of systematic refresh pending. She is to be applauded for her exceptional services, patience and professionalism. Thank you!!”
9AM - 6PM
7500 Greenway Center Dr, Greenbelt
Banks
“Nicole Bossard- Mack is amazing!!! She always goes above and beyond to help me with any questions or concerns that I may have with my accounts. I just want to say thank you for always being helpful and kind. I really appreciate you.Thankful,Deborah C.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“I had a wonderful experience with Hilina. She was extremely polite, very professional, and genuinely humble. She handled everything with care and patience, making the process easy and stress-free. Her excellent customer service truly stands out.”
9AM - 4PM
3401 Connecticut Ave NW, Washington
Banks
“Sebastian and Hanallah always greet me with genuine warmth and professionalism. I love coming here. They are so helpful and go to any lengths to make sure each an every customer is happy and satisfied. Highly recommend!”
9AM - 5PM
1825 K St NW, Washington
Banks
“I want to thank Dexter for being my saving grace today. I arrived to the bank at 5:01 knowing they close at 5:01. I desperately needed to make a deposit for my employer. The whole team was very understanding and assisted until the end, thank you soooo muchmuch for your hospitality and A1 customer service. Blessings!!”
9AM - 5PM
400 N Columbus St #204, Alexandria
Banks
“Excellent experience working with Sheree on an auto loan. As a first time car buyer she was patient and helpful with all my questions. The whole process from application to receiving the check was quick, straight forward and easy. Also the best rates you will find anywhere!”
9AM - 6PM
1804 14th St NW, Washington
Banks
“This isn't my normal branch but I was running other errands and had a somewhat complicated task I couldn't complete online. The staff here was great and got me on my way”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“I have been with Burke and Herbert for 25 years and have always received outstanding services. The best one is at the main office in old town Alexandria. Ms. Mariana Mesak is always there to help me. She’s friendly , extremely polite and competent. She’s always helpful and understanding. I love this bank.”
“i've had very good experiences at this branch office, so i don't know how to distinguish my visits from those who felt so cheated. the branch manager, william, has gone way out of his way to assist me. his interactions with other customers, all of whom seemed to recognize & greet him warmly, were impressively professional. the only reason i withheld the fifth star is because some of the tellers are way too friendly & chatty & that's not my way. i'm sure most others appreciate it.”
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“Very mindful of social distancing as well as quick and very helpful service, made my stop here very fast and easy. The location is very well kept inside and the tellers were very professional and welcoming. I'm glad my buisiness banks with this branch.”