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“Best post office in the city. I don't live in the neighborhood and there's 3 POs closer to me but I still only go to this one. The clerk who was here on 4/14 dealing with the Tax Day crowd was incredibly knowledgeable, patient and professional.”
“Ms.Happy and Ms.Andrea are the stars of this branch! Both helped me with my passport service and picture and couldn’t have gone any better. Wish you both happy holidays and hope to see you again!!”
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
“All I can say is, WOW, what a hidden gem. A pharmacy that serves as a liquor store, gift shop, and bar? It's an interesting combination that makes it a fun place to visit. The liquor selection is actually pretty decent and I was able to find a few hidden gems at a very good price here, as were many of my friends. I also checked out The Fountain, which is small bar with a classic 1980s (and older) vibe. There were some rare, allocated whiskies available for tastings at a reasonable price, around $10 for an ounce. I'm sure their menu changes occasionally but it's a solid bar to visit to try something nice. My group also ordered the turkey sandwich that came with chips. It was a reasonably good sandwich, though nothing outstanding. They seemed to have some interesting pies, but I didn't have time to try those. Here, it's definitely about the whiskies and vibe. Can't wait to come back again.”
“I would like to get a big shout out to Miss Brittany Postal Service at Clifton location help me to retrieve a package her professionalism was A1 10 across the boards I was able to retrieve my package had not been for her professionalism I would have never got that package a big thank you to her in the Postal Service she went beyond her job thank you Miss Brittany and my regular postal lady Miss Kendra she always look out for all the people in my building above and beyond”
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“Really good customer service at this location. My local carrier also deploys from here. Stopped him as we drove past one another today to tell him how much we appreciate his consistent, good service. Not sure how regularly folks in his role hear how well they are doing (or how often any of us get positive news on the job). It should happen far more often than it does.”
“Passport appt: I dont think it could have gone better. We did arrive with all required documents and copies, that likely helped. Pictures for kids went smooth especially given that the 2yo wasnt used to taking pics. Personnel working today were professional and ...... I just couldn't imagine it have gone any better, so 5 stars it is. Be prepared and you will be best set up for success, is my advice.”
“The staff is fantastic! I have interacted with Brent and Dee on many occasions. They are very polite, helpful and knowledgeable. I wish all of the Postal Service employees were that way. Especially the ones that deliver my mail.”
“The suite itself could use a facelift/modernization, but the staff's attitude, professionalism & help is absolutely superb! Makes you question the phrase origins of "going postal". The gentleman helping me was well spoken, versed and knowledgeable of the whats and hows and even with what he didn't know off the top of his head, he didn't hesitate to go above and beyond to find the answers that I was seeking. And doing it all with smile too. I was genuinely pleased with the service received and would refer this branch to anyone who is in need of post office or staff who will do whatever they can to help you accomplish your mailing needs.”
“I gave it 5 stars because of the kiosk in the lobby. I can take care of all of my postal needs without having to talk to anyone with a bad attitude. My only problem is that there’s only one kiosk for the whole Pikesville area.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
“I had VERY fast, efficient service getting my passport, and getting a PO box as well. The few times I have gone in and there was a bit of a line, it moved quickly. The workers are polite and friendly.”
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
“The United States Postal Service offers
* Post Office™ Box rentals
* Sale of shipping supplies (where available)
* Acceptance of debit/credit card payments (where available)
* Sale of postage in various denominations
* Provision of USPS® mailing information
* Postage weighing and classification for envelopes and parcels
* Assistance with specialized forms such as Priority Mail Express® and Certified Mail®
* Confirmation services
* Issuance of purchase receipts
* Change of Address (COA) service
* Money order sales
* Cash Postal money orders
* Cash U.S. Treasury Checks (subject to fees)”
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“I was at the post office today because the package i was supposed to receive it never did. Ms.Justice White did above and beyond to give me updates of the package. Thank you for your kindness and your help i was able to get refund. All the staff that work at this location when i was there they are friendly easy to communicate with. Thank you all!!!”
“I went in to get a book of stamps. The line was long, but moved quickly. The manager came out and helped move things along, which was awesome. The 2 ladies were kind & professional. Great location and parking. When I have to go to the Post Office, I typically visit this location and it’s always a good experience. I figured , I’d finally leave a positive review!”
“I recently visited the USPS Highlandtown location for the first time, and I had a great experience. The location is very convenient and close to my house. I arrived about 10 minutes before closing, and despite the time, the staff was incredibly helpful.
Dominic, the lady who assisted me, was very friendly and patient. I had a few questions about mailing, and she took the time to explain everything clearly and even educated me on the proper way to handle my mail. Her professionalism and kindness really stood out.
Overall, it was a great experience. Thank you, Dominic, for your excellent service!”
“I appreciated the nice rep there who informed me that I had used the wrong envelopes for Priority mail (I had prepaid for Priority mail, but had used Express mail envelopes). I am thankful that she pointed that out- saving me time and money. And now I also know the difference and need to pay attention. Thank you!”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“I always have a great time when I go to this USPS. They are always polite and helpful when I have questions. But I was especially thankful to one of the ladies who worked there who helped me with the passport application process, who explained the process and pointed out things that could've become potential issues. I corrected those mistakes, and received my passport renewal within a couple of weeks. I sadly did not catch her name but I am very thankful for her help.”
“Don't do what I did, I went here to ship a package without checking the shipping label. It was a UPS shipping label so I had to go to the UPS store instead. Embarrassing.”
“This Post Office has done a 180! Drastically improved with excellent customer service, efficient and professional. Especially nice help on NYE from Kristina, when so many other places were closed. Thank you!”
“They close from 2-3pm for lunch but lock the door at 1:40pm?
Come here often, they are efficient and the staff are nice if you’re a reasonable customer but closing 20mins early is od”
“I have been here a few times to mail packages or drop off letters. Each time, the post master has been very helpful and quick to get me in and out. I can't imagine their job is an easy one.”
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“I love my local post office! All of the employees are kind and accommodating.
People leaving poor reviews and judging the area clearly don’t understand this is a heavily trafficked area, overcrowded, and generally lower income (it is literally next to a thrift store and we do not have an actual grocery store anymore in this area). The office is understaffed and the employees are likely underpaid.
My only complaint is their parking lot is quite small considering how busy the area is.
Patience really is a virtue.”