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“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
“The personnel here are professional and courteous. They came through for my partner and I for passport applications after another post office cancelled on us earlier that morning despite being scheduled the previous week.
We were both very thankful to them for being able to accommodate us on short notice.”
“I love this post office! Quick service, friendly interactions, it’s perfect! I couldn’t recommend stopping here over any other one in the Baltimore area!”
“I need to give a special thank you to Corey Gibbs, Kelly Brown, and Vallen Porter. My package had seemed to be missing and these three really went above and beyond to stay in communication with me about the progress of my delivery. It feels like they were treating it like their very own delivery! Even as I waited, I observed Corey being so patient and helpful with all of the other customers. That team exhibited superb customer service. It’s really important that I share this with everyone because there are people out here who still really care and will go above and beyond to make sure they give customers a good experience. Thank you Corey, Kelley, and Vallen!!!”
“The two women at the counter were fun, friendly, engaging… A drastic difference to what I see in many other locations. Thank you ladies for making my short time there today a pleasant one.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
“Even though it was a little tricky getting my package shipped, Mrs.Nicole here at this usps was extremely helpful, definitely a 5 star employee, keep up the good work!”
“When I moved to Baltimore I stopped by (being the closest to my home), got a PO Box. The person there that helped me was friendly and did a good job. Had to stop by a couple of weeks later to do an identity verification, same thing - service was great. Every experience I've had there has been positive.”
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“POSTAL OFFICE EMPLOYEE WHO ASSISTED ME WAS VERY NICE. SHE WAS INFORMATIVE AND SINCERELY WENT OUT OF HER WAY TO MAKE CERTAIN MY NEEDS WERE MET AND TAKEN CARE OF. SHE WENT SO FAR AS TO TELEPHONE ME I FILLED OUT THE WRONG FORM AND ASSISTED ME W/ PROPER FORM WHEN I RETURNED. OUTSTANDING PUBLIC RELATIONS. I WISH ALL POST OFFICES HAD EMPLOYEES LIKE MS. LORRAINE. I HIGHLY RECOMMEND GLEN BURNIE POST OFFICE.”
“Once in a while I need to actually go into a post office, most recently it was a good experience, the postal associate was polite which was appreciated and very helpful for what I needed.”
“Came in today to take care of some postal business. Miss Jasmine took care of me. She explained the process and time lines and was very helpful and knowledgeable. Great customer service.”
“Understaffed the post offices are but highly appreciate it. Getting a lot of things done changes of address city and packages you can even get money orders there too. I do give a lot of credit and thanks for they put up with a lot of crap daily aiming to make sure you get what you need delivered and received. Their functions are highly benefited for our life. ?”
“It’s important to know. This location is not for regular customers. There is NO Customer service here. This is not a post office. This is a carriers annex. All they do is deliver mail.”
“I am sad to see the number of bad reviews as my experience was beyond exceptional. After reading the reviews, I was dreading my need to go. I was greeted when I walked in and was guided to what I needed without needing to ask. The worker could see what I was doing and informed me of the difference in costs. Both women were very friendly and professional and we all had a nice talk. I had no wait time at all.”
“I was looking for a particular stamp. The young lady couldn't find it, but when she did, she saught me out and sent a note. That was very thoughtful. She restored my confidence in the postal system.”
“Went to another post office that couldn't stamp a self address return envelope so this post office took care of it issued a money order and sent my express letter friend ly and helpful was the gentleman who provided the service as I also observed him being helpful to other customers. There were several bad reviews but I didn't see anything wrong with this post office.”
“I went to this office to get my daughter's passport. I was helped by a man with bushy hair (I think he is between 45 and 55 years old), he was very kind to me and my daughter who had special needs. This man made the whole process super friendly and with a professionalism that is hard to find these days. I would have liked to ask his name to thank him through this post. ?”
“Best post office around by far! The employees that provide customer service have been the same for years, and they are always courteous and helpful! I notice some people are reviewing the post office because “they aren’t getting their mail”, that should be a review for the entire USPS and NOT just our local post office! These workers do what they can as efficiently as they can with what they have, USPS goes way beyond this office…”
“I went in this post office today and the gentleman named MIKE helped me he was fantastic very friendly and helpful. I would recommend this post office. Easy to deal with.”
“I don't know why the reviews here are low, but I just came here today and the lady who served me was very polite, direct, helpful, and did not waste my time. I respect how they work hard and take things seriously. That to me sounds professional.”
“I moved to Mt. Washington from another part of Baltimore County and find it hard to believe the terrible reviews. I have gone to the Post Office several times and have had nothing but positive experiences.”
“I tracked my package and it showed delivered. It was not in the mailbox or anywhere else in our building. I called this location and a gentleman (Levy) answered the phone. He asked for the tracking number and called the carrier. He located the package and had it delivered.”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“I came from the Post Office on Camp Meade Rd after a very frustrating experience earlier the same day. The other location was dirty, disorganized, and the employee at the counter refused to properly enter or verify the full address for my package — an address I ship to frequently with no issues anywhere else. Instead of troubleshooting, he insisted the address “wasn’t in the system” and processed my refund as a money order instead of returning it to my card. The entire interaction was unprofessional and unnecessarily difficult.
The Brooklyn/Curtis Bay location was the complete opposite.
As soon as I arrived, the staff member took the time to enter the entire address correctly, verified the details with me, and immediately found what the other location claimed didn’t exist. He was patient, respectful, and clearly knew what he was doing. The package was processed quickly and without a single issue.
The difference between the two branches was night and day. Brooklyn/Curtis Bay turned a stressful situation into a smooth, positive one, and their professionalism deserves recognition.
If you are interested the area, just drive a little further and use this branch from now on. It will save you the headache.”
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“The manager at Dundalk office was nice and respectful. When she answered my call. She put me on hold after
being kind and respectful then a guy named Steven got on the phone to help track down my package and there was also a guy named Marcus all three of these human beings was so respectful and it was a wonderful experience. Thank you to y’all and keep up the amazing work.”