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“Having come from the Glen Burnie office where staff is consistently rude, condescending, and insulting to customers, this post office is like stepping into a whole new world. Everyone is kind, friendly, answers your questions with patience and kindness, and corrects you with respect and actually helpful advice when education is needed. Other offices should get some training from these folks on how to treat customers with respect. If other post offices have burned you, give this office a try!”
8:30AM - 12:30PM
10400 Shaker Drive, Simpsonville
Post Offices
“Best USPS ever.
The staff here is professional and kind - very helpful for whatever you need.
I use this post office rather than other closer locations just because this one is excellent!”
“After a bunch of issues at a different acceptance facility,that said they took care of the paperwork when I called ahead of time but didn't. I decided to go to the Post office and Eric was super helpful, Tuesday they have Walk in times. I am super thankful for Eric's help.”
“I don’t remember who my postal representative was, however, she was a lovely young lady and I had fantastic customer service. This is my first time coming to this post office and it was a wonderful experience. When I’m up in Towson visiting my boyfriend, I will utilize the post office is over here to send some stuff out to friends and family. When I’m back in Catonsville, where I live, I tend to go to the Arbutus USPS because the people in the Catonsville office are the pits! I avoid that place like the plague.
Fantastic little spot and fantastic Support. I will be back to ship out packages again. Thank you for everything! I had a wonderful experience and I appreciate that.”
“From the moment I visit the Savage post office, the staff stand out as patient, professional, and incredibly kind. They’re easy to work with, offering clear guidance and a friendly attitude that makes mailing and shipping tasks straightforward and stress-free. The environment feels organized and efficient, reflecting a strong commitment to helping customers get their needs met quickly and correctly.
What I appreciate most is the speed and consistency: I’m typically in and out with no wait time, thanks to well-managed lines and helpful clerks who know exactly what they’re doing. If you need reliable service with courteous, capable staff, this Savage location is a standout choice. It’s a small-time saver that consistently delivers a smooth, hassle-free experience.”
“I love this post office! Quick service, friendly interactions, it’s perfect! I couldn’t recommend stopping here over any other one in the Baltimore area!”
“Ms.Happy and Ms.Andrea are the stars of this branch! Both helped me with my passport service and picture and couldn’t have gone any better. Wish you both happy holidays and hope to see you again!!”
“I have experienced some ineffective/rude staff here in the past so began driving out of my way to go to the Simpsonville PO instead (they're awesome). In the last year I've come back and discovered that Nick is great at his job. When he is behind the counter, I know things will go smoothly. Kudos for bringing me back to my local PO.”
“I need to give a special thank you to Corey Gibbs, Kelly Brown, and Vallen Porter. My package had seemed to be missing and these three really went above and beyond to stay in communication with me about the progress of my delivery. It feels like they were treating it like their very own delivery! Even as I waited, I observed Corey being so patient and helpful with all of the other customers. That team exhibited superb customer service. It’s really important that I share this with everyone because there are people out here who still really care and will go above and beyond to make sure they give customers a good experience. Thank you Corey, Kelley, and Vallen!!!”
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
“I was looking for a particular stamp. The young lady couldn't find it, but when she did, she saught me out and sent a note. That was very thoughtful. She restored my confidence in the postal system.”
10AM - 12PM
1908 North Ellamont Street, Baltimore
Post Offices
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
“I had VERY fast, efficient service getting my passport, and getting a PO box as well. The few times I have gone in and there was a bit of a line, it moved quickly. The workers are polite and friendly.”
11AM - 1:30PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
10AM - 12PM
1826 Pennsylvania Avenue, Baltimore
Post Offices
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“Thankfully the wait time for counter assistance is much shorter than it used to be. The Postal workers are efficient and helpful. And there are plenty of parking spaces available.”
“Understaffed the post offices are but highly appreciate it. Getting a lot of things done changes of address city and packages you can even get money orders there too. I do give a lot of credit and thanks for they put up with a lot of crap daily aiming to make sure you get what you need delivered and received. Their functions are highly benefited for our life. ?”
9AM - 12:30PM
6655 Santa Barbara Rd, Elkridge
Post Offices
“Exceptional Service at This USPS Location!
My husband and I visited this post office for the first time today and had a wonderful experience. Despite there being only one clerk on duty, Mr. Timothy was incredibly kind, efficient, and clear throughout the entire process.
The post office itself was spacious, very clean, and well-organized — everything was neat with no clutter in sight. Mr. Timothy went above and beyond to make sure we felt welcomed. He kindly double-checked our forms, explained everything thoroughly, and made sure we understood the next steps to ensure a smooth process.
His professionalism and helpfulness truly stood out, and we left feeling grateful for such a positive experience. We really appreciated his time and care, and I just had to leave a review to recognize his outstanding service!”
“POSTAL OFFICE EMPLOYEE WHO ASSISTED ME WAS VERY NICE. SHE WAS INFORMATIVE AND SINCERELY WENT OUT OF HER WAY TO MAKE CERTAIN MY NEEDS WERE MET AND TAKEN CARE OF. SHE WENT SO FAR AS TO TELEPHONE ME I FILLED OUT THE WRONG FORM AND ASSISTED ME W/ PROPER FORM WHEN I RETURNED. OUTSTANDING PUBLIC RELATIONS. I WISH ALL POST OFFICES HAD EMPLOYEES LIKE MS. LORRAINE. I HIGHLY RECOMMEND GLEN BURNIE POST OFFICE.”
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
“Super quick in & out.
Teller was knowledgeable and helped me understand how some of the sorting machines worked to help me make the best service selection for my package.
It's a small post office- has a decent number of PO boxes but limited supplies of you need to package your goods on site.”
8:30AM - 12:30PM
3608 Offutt Road, Randallstown
Post Offices
“Customer service here is superb, i am very thankful the associates at this location were helpful, they listened and was very pleasant . I made a mistake and mistyped my address on the shipping address. However, i still received my packages , i wrote a letter to the carrier to make them aware . Ty has a great attitude , he is truly a great asset , Ma. Lola is always pleasant. Thank you usps”
10AM - 12PM
340 South Loudon Avenue, Baltimore
Post Offices
“This location is always super helpful and very nice. I see customers just being rude and nasty which solves no problem at all, but they never return that same negative energy. Postal is a very important and serious job. I appreciate them at Loudon Avenue.”
“Despite ongoing staffing shortages, the team consistently handles my needs promptly and always with a positive attitude. I’d especially like to thank Dominique and the other young lady who assists with passports—you both are amazing. Keep up the great work!”
“I have been here a few times to mail packages or drop off letters. Each time, the post master has been very helpful and quick to get me in and out. I can't imagine their job is an easy one.”
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“I had a the pleasure of working with Maria. Prior to me, a male customer was extremely rude and attempted to pick a fight many times. So much so, that another customer had to tell him to leave her alone. She was professional, courteous, and patient the entire exchange with this customer, and had to repeat steps many times, that he could take. Kudos to her and she def needs recognition for a job well done.”