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“I am so pleased with the proactive kind of help I get from my bank here in Clarksburg. Whenever I have questions that I might feel silly asking, it’s easier to go in person or call with such kind people there for me. Just last week I had to go in with awkward questions, and as always Cathlyn provided me with fully complete answers, explained all aspects of my account questions to me with patience and compassion! I always leave feeling informed and appreciated. Sheree & Nicole always smile and welcome me as a regular customer too, even when it has been a long while since I’ve been inside. I’m so glad to have a regular local bank with kind people working for me and my family. Cheers!”
“They the process for buying my first home smooth and super easy. The communication and explanation in the things I didn't know was explained in a way I could understand but also give me confidence in the personnel handling everything for me especually as a single mother.”
“Ryan was great! Excellent customer service, kind, friendly, and hard working. I’m glad to bank with SECU. I look forward to the years to come and hopefully they’re much better than PNC and Truist hahaha they’re terrible, negligent, unprofessional, and rude. SECU seems great so far.”
“I have been a member of the Educational Systems Federal Credit Union - (since they were MCTFCU)During that time - I visited the Germantown and Wheaton branches - and TO DATE! I’ve YET to receive anything close to the 5 star treatment I received at the Rockville Branch EVERY time I visit!! It’s not a “fluke”.Prior to coming to ESFCU I banked at various corporate banking systems- but just felt like “a box on an assembly line”In the 33 years I’ve spent with my Rockville Branch, I DONT have a bank, I HAVE A FAMILY! It’s nice to know there are still good, caring, respectful, meaningful motivated and multicultural credit Union so to me and that I am blessed to be a part of!Thank you for being a HONEST banking entity I’m this “roller coaster of financial madness”Wishing ALL the staff an VERY happy and prosperous 2024 New Year!!!”
“Thomas is knowledgeable and always has an answer for our question. We have worked with Thomas for few years and highly recommend him to all mortgage brokers who need supports or guidance on compliance.”
“Great experience today with Tim. He was very courteous and go above and beyond and refund charges by looking at the account. I like this location very much and the service they provide.”
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
“I have been using this branch for over 30 years through many name changes and the staff has always been respectful and efficient. The only thing I would recommend is that they stock $2 bills and you don't have to special oreder them.”
“Out of all the banks that I have been with before, SECU has been amazing. I cannot see myself with no other bank. I would recommend SECU to my family and friends.”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
“I was helped by Cheryl McCaull, & she was wonderful! She even mentioned some banking ideas that really made me feel confident about my banking. I wish they just had designs for cards but five stars!”
9AM - 1PM
5301 Buckeystown Pike #205-D, Frederick
Banks
“I have been a member of Nymeo (and formerly COMSTAR), at the Army Research Laboratory)since 1976. Even though that branch closed and now use the Buckeystown branch, there has been no change in personal service. Their service has always been exceptional. The staff has always provided excellent customer support for whatever my needs have been. Even though I have moved out of the area, I still receive great service and don’t think I will ever take my business anywhere else. Lori B.”
“Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service”
“I drove 1.5 hrs to come to this bank too establishe a business account. Upon arriving the parking lot was well maintained, from the recent snow/ice storm. As I entered the bank I was amazed by the cleanliness of the building, not to mention everything looked new and fancy. I was greeted immediately with great hospitality. As Antonio came from his office to politely introduce himself and welcome me into his office. It was a pleasurable experience and I highly recommend Chase and this branch particularity. I look forward to working with them and enhancing my relationship with the as my business grows.”
9AM - 2PM
19215 Frederick Rd, Germantown
Banks
“The people there are very friendly and helpful. They moved to this new location a few years ago but I have been going to this branch for 25 years and not one time had a problem with anyone that works there.
Thank you, Mr. Francis Davis”
9AM - 2PM
16571 S Frederick Ave, Gaithersburg
Banks
“Saturday 09, 2025, I stopped at the local branch located on Frederick Ave in Gaithersburg, MD to see Mr. Casique for him to assist me with getting my business credit card account unlocked. Mr. Casique had helped me on a previous occasion, and I knew his ability and eagerness to resolve my problem was paramount. I was looking for such enthusiasm again this time.
The last time I logged onto my online account was less than 30 days ago. I had no issues and was able to navigate freely and perform the task I needed. However, this time the logon screen was now asking for my social security number and other personal identifying information that was very suspicious to me, not allowing me to proceed any further.
When I arrived at the branch, I noticed Mr. Casique was working behind the counter and was busy with other customers, so I waited for the next available assistant.
That’s when I met Steve who approached me with a warm welcome and invited me into his cubicle. After explaining my issue, Frank stepped out several times seeking assistance from his manager. Afterwards, he was able to unlock the account. I am still unsure as to why this occurred nor was I offered an explanation as to the possible cause.
While there, I also wanted to update my account name to reflect a legal name change and to match the name on the credit card. Once again Steve had to step out to seek assistance but this time the initial individual he spoke with was not there, so he spoke with Ms. Erica. Shortly thereafter, she stepped into his cubicle. She introduced herself and stated she was a manager at the branch.
After explaining what I would like to get done, for some reason there was an extreme failure in communication. After repeating myself numerous times, the response I kept getting was the ONLY way to do an account name change, I would have to close out my existing account and reopen a new one and apply for a new credit card. I then asked if I do so, would I be able to continue the use of my current card. Her response, “That’s a very good question” and was not for certain if I would be able to use it or apply for a new card.
I left feeling very frustrated in the fact I had to constantly explain myself and for not receiving such help in getting something as basic as getting my account information updated.
By that time, Mr. Casique was finished and he saw my defeated facial expression as I was walking out. He politely asked if there was anything he could do. He immediately walked me into his cubicle where I again explained the situation. With a firm handshake he said I am here to help you. The first thing he did was to take the initiative to call the business help line. They were able to explain the steps needed to update my account information that did not include closing the existing account and opening a new one.
Without Mr. Casique’s diligence in his attempt at resolving my problem, it could have resulted in me listening to a manager who told me the only way to get this taken care of was to open a new account
.
I felt this correspondence was desperately needed to bring attention to professionalism, including expressing my sincere gratitude in saying thank you to Mr. Casique and the branch should employ more individuals who demonstrate a sheer willingness to resolve customers’ needs.”
“shout out to Dora! I have been banking with MT bank for 20 yrs ( way back when they were in weis grocery store) for my personal and buisness accounts . Dora has always been the face of this branch. she always greets you with a smile and whenever i had an issue she is always there to help resolve it . You do not see customer service like this anymore . All the tellers ( Maria , Joyce ) are also great!”
“Wanted to share my experience today at the PNC Westview location because the customer service my daughters and I received from the assistant branch manager, Justin was outstanding. We came in because Google said they had a coin machine. I inquired with Justin when we came in and they did not, but he greeted us with a smile and said do you have time? I asked my 5 and 8 year old if they wanted to count the change and they smiled and said yes. He then proceeded to grab two coin holders and headed over to the table and chair area with us where we sat and counted my daughter’s change together for over 20 minutes. He then rolled all of the change and gave us cash for it. He couldn’t have been more patient or more kind in that moment. He didn’t have to do that, he could have sent us on our way, but he took the time to help us. The other employees in the branch were also very kind and got involved in little ways. Thank you again for giving us a portion of your day when you did not have to!”
“Thank you Anthony for handling my issue timely and with the utmost level of respect and integrity.
I recommend Anthony as your personal banker because he will listen to your needs and give you the correct products for your situation, not to line his pocket”
“I made a deposit of $1000 into my trading account and with the help of Mrs. Kelly Robert i was able to earn $12,400 in just one week. Don't miss out to contact her now that the stock market is moving and highly profitable”
“I've been a customer for 18 years and I love that Sandy Spring is a true community bank who knows and values their long-term customers. I find the online banking to be very user friendly and they have great options for student banking as well-- much better than the big national banks!”
“I wanted to express my sincere gratitude to Josh Hoffman for his positive attitude and genuine interest in my banking goals, he made the experience truly enjoyable.From the moment I stepped into the branch, Josh was friendly, professional, and incredibly helpful. He answered all of my questions in detail and made the entire process smooth and efficient.Thanks Josh”
“I can’t say enough great things about Samantha Arthur. From start to finish—and even beyond—she has been an absolute gem to work with.
Samantha went above and beyond to ensure I fully understood every aspect of my loan. She took the time to break down every detail in a way that was easy to digest, no matter how big or small my question was. Her patience, professionalism, and clarity made a potentially stressful process feel smooth and manageable.
What truly sets Samantha apart is that her customer service didn’t stop the moment we finalized the loan. She has remained a reliable and thoughtful resource for all of my banking and loan-related questions. She’s the kind of person who genuinely cares about your financial well-being, and it shows in every interaction.
She has a way of making you feel at ease, confident, and fully supported in your decisions—something that’s incredibly valuable when dealing with important financial matters.
If you’re looking for someone who will guide you with care, knowledge, and outstanding service, look no further than Samantha Arthur. PNC is lucky to have her, and so was I.”
9AM - 12PM
26250 Ridge Rd, Damascus
Banks
“I think Sandy Spring bank is superb! They have prevented fraud on two occasions, once when I was traveling abroad, and once when a check was stolen from my mailbox. I always alert them when I travel. Every single experience I have had with this bank has been outstanding; I hope it continues with the new merger. I have been with Sandy Spring for more than 20 years!”
“Went in to Roll Over some 401Ks i had. The person at the front desk was helpful. I had a few questions that were answered and we got the transaction completed. I would go back with out a thought if i needed anything down the road.”
“Every time I come to this location the service is A+ from the personal Banker inside, to the teller inside and drive through. I drive all the way out here even though I have 2 other BB&T locations in close proximity to me.”
9AM - 12PM
11323 Fingerboard Rd, Monrovia
Banks
“The staff at this location are special people. They go above and beyond every day!!! Because of their diligence and caring today, they kept my dad from being scammed out of alot of $$. I want to thank Laura and Dawn for caring enough to realize something was wrong. These ladies looked out for my dad and I am so grateful.”
“We visited this today close to 4 p.m., and we would like to thank Betty for her excellent customer care. She assisted my husband with his account needs and successfully resolved the issues so his account could be opened smoothly. Her kindness, professionalism, and patience made the process easy and stress-free. Thank you again for the outstanding service!”
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“Michelle Ceron is a superstar at the Clarksburg Branch. We get any and all loans with the Credit Union because they have the most competitive rates in the Washington Metropolitan Area. 5 Huge Stars ⭐ ⭐⭐⭐⭐”