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“I had the pleasure of speaking with Jim Jackson, a lending advisor. Jim was extremely knowledgeable and helpful. I don’t know much about loans but he was extremely patient and explained the different types of loans I could get to consolidate debt. I was on the phone with him for roughly 40 to 45 minutes and I never felt rushed and he made sure I understood exactly what I was looking for. His service was incredible. I had just come off a phone call for the same reason with Navy Federal credit Union and the woman I spoke to was not knowledgeable whatsoever. there were long, awkward pauses, and she never gave me advice regarding how to go about tackling my debt. I had basic questions and she kept telling me to hold… to the point I got annoyed and told her I would google it myself! The service was literally night and day. Thank you Jim, you are great at what you do and because of that NIHFCU now has a new loan customer. Thank you!”
“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”
“They the process for buying my first home smooth and super easy. The communication and explanation in the things I didn't know was explained in a way I could understand but also give me confidence in the personnel handling everything for me especually as a single mother.”
“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
9AM - 6PM
13711 Georgia Ave, Silver Spring
Banks
“We were helped by the kindest employee (manager) we could have hoped for. She took her time and helped us complete several tasks we've been working on for two months! (Long story.) I cannot thank her enough. This is the second helpful employee we've worked with at Educational Systems Fed Cr Union. 🙏🏼”
9AM - 6PM
23225 Stringtown Rd, Clarksburg
Banks
“Michelle Ceron is a superstar at the Clarksburg Branch. We get any and all loans with the Credit Union because they have the most competitive rates in the Washington Metropolitan Area. 5 Huge Stars ⭐ ⭐⭐⭐⭐”
“I cannot say enough good things about our experience at this Bank of America branch. We had some complicated banking issues to resolve concerning my 93-year old mother's accounts and Fernanda Assurian and Giuliana Fortini could not have been kinder or more helpful. The two of them worked tirelessly for over an hour and a half to address all of our needs. They were pleasant, efficient, hardworking, welcoming, and knowledgeable. I can say from past experience with other banks and other branches, that they went above and beyond in helping us. Thank you again Fernanda and Giuliana. We so appreciate you!!”
9AM - 4PM
3015 University Blvd W, Kensington
Banks
“I went to the Leisure World branch yesterday for a refresh regarding my accounts. The representative was knowledgeable and friendly, patiently answering my questions. I was really glad I made the time for the discussion.”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
9AM - 6PM
15901 Frederick Rd #100, Rockville
Banks
“I have been a member of the Educational Systems Federal Credit Union - (since they were MCTFCU)During that time - I visited the Germantown and Wheaton branches - and TO DATE! I’ve YET to receive anything close to the 5 star treatment I received at the Rockville Branch EVERY time I visit!! It’s not a “fluke”.Prior to coming to ESFCU I banked at various corporate banking systems- but just felt like “a box on an assembly line”In the 33 years I’ve spent with my Rockville Branch, I DONT have a bank, I HAVE A FAMILY! It’s nice to know there are still good, caring, respectful, meaningful motivated and multicultural credit Union so to me and that I am blessed to be a part of!Thank you for being a HONEST banking entity I’m this “roller coaster of financial madness”Wishing ALL the staff an VERY happy and prosperous 2024 New Year!!!”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
“Thomas is knowledgeable and always has an answer for our question. We have worked with Thomas for few years and highly recommend him to all mortgage brokers who need supports or guidance on compliance.”
9AM - 5PM
26500 Ridge Rd, Damascus
Banks
9AM - 4PM
11800 Rockville Pike, Rockville
Banks
“I had a wonderful experience at Bank of America while setting up my new account. Benite Amani was incredibly kind, patient, and helpful throughout the entire process. She took the time to explain everything carefully and made us feel very comfortable and welcome. Her professionalism and positive attitude truly made a difference. I really appreciate all of her help and would highly recommend her to anyone visiting the branch. Thank you again, Benite!”
8:30AM - 5:30PM
501 N Frederick Ave #108, Gaithersburg
Banks
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
10AM - 6PM
822 Rockville Pike, Rockville
Banks
“Mira is the best! We had a problem at another branch and she took care of us immediately. She was super professional, courteous and kind. If you bank with Citibank in the area, this is the best branch to go to.”
“I have been using this branch for over 30 years through many name changes and the staff has always been respectful and efficient. The only thing I would recommend is that they stock $2 bills and you don't have to special oreder them.”
“I had a sleepless night before my visit the next morning at Signal Financial CU. I thought that the process that I was seeking was going to be long drawn out process, however, Tuba was assigned to assist me. My situation was understood. The process was quick! I'm so happy with SFCU. Thank you Tuba!”
9AM - 5PM
3200 Olney Sandy Spring Rd, Olney
Banks
“I frequent this Bank of America for work. I’m always met with such a professional and amazing staff! They always treat me right and help me with all of our business needs!”
“Out of all the banks that I have been with before, SECU has been amazing. I cannot see myself with no other bank. I would recommend SECU to my family and friends.”
8:30AM - 4PM
3535 University Blvd W, Kensington
Banks
“Lafayette Federal Credit Union (LFCU) has been my credit union since the 1980s. It has consistently provided good service, whether in person at a branch or on their on-line app.”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
“Very helpful branch. I was in traffic racing to get to the bank before they closed. I was late but they were still willing to help me even though I arrived after they closed. Thank you”
“The people who work at this office are amazing—kind, friendly, and always ready to help. Especially Christine and Aileen. As someone who had just arrived in the U.S., they helped me with everything related to banking and opening my first account. Christine is always attentive and even anticipates what I might need before I ask. There are no words to fully express how grateful I am for their work and service.”
“Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service”
“After waiting for an hour at the Silver Spring PNC bank, where I was never serviced I then made an appointment online for the next day which they canceled that morning!! I was very frustrated and decided to try a different location for my wire transfer. I walked into the Rockville location and Jovanka Kelbaugh greeted me and said of course she could help me right away. She was kind, efficient, friendly and helped me with everything that I needed! I will go to WHICHEVER location she is working from now on!!! I was ready to terminate my relationship with PNC but she redeemed the bank’s image in my decision!”
9AM - 6PM
19215 Frederick Rd, Germantown
Banks
“The people there are very friendly and helpful. They moved to this new location a few years ago but I have been going to this branch for 25 years and not one time had a problem with anyone that works there.
Thank you, Mr. Francis Davis”
9AM - 5PM
16571 S Frederick Ave, Gaithersburg
Banks
“Saturday 09, 2025, I stopped at the local branch located on Frederick Ave in Gaithersburg, MD to see Mr. Casique for him to assist me with getting my business credit card account unlocked. Mr. Casique had helped me on a previous occasion, and I knew his ability and eagerness to resolve my problem was paramount. I was looking for such enthusiasm again this time.
The last time I logged onto my online account was less than 30 days ago. I had no issues and was able to navigate freely and perform the task I needed. However, this time the logon screen was now asking for my social security number and other personal identifying information that was very suspicious to me, not allowing me to proceed any further.
When I arrived at the branch, I noticed Mr. Casique was working behind the counter and was busy with other customers, so I waited for the next available assistant.
That’s when I met Steve who approached me with a warm welcome and invited me into his cubicle. After explaining my issue, Frank stepped out several times seeking assistance from his manager. Afterwards, he was able to unlock the account. I am still unsure as to why this occurred nor was I offered an explanation as to the possible cause.
While there, I also wanted to update my account name to reflect a legal name change and to match the name on the credit card. Once again Steve had to step out to seek assistance but this time the initial individual he spoke with was not there, so he spoke with Ms. Erica. Shortly thereafter, she stepped into his cubicle. She introduced herself and stated she was a manager at the branch.
After explaining what I would like to get done, for some reason there was an extreme failure in communication. After repeating myself numerous times, the response I kept getting was the ONLY way to do an account name change, I would have to close out my existing account and reopen a new one and apply for a new credit card. I then asked if I do so, would I be able to continue the use of my current card. Her response, “That’s a very good question” and was not for certain if I would be able to use it or apply for a new card.
I left feeling very frustrated in the fact I had to constantly explain myself and for not receiving such help in getting something as basic as getting my account information updated.
By that time, Mr. Casique was finished and he saw my defeated facial expression as I was walking out. He politely asked if there was anything he could do. He immediately walked me into his cubicle where I again explained the situation. With a firm handshake he said I am here to help you. The first thing he did was to take the initiative to call the business help line. They were able to explain the steps needed to update my account information that did not include closing the existing account and opening a new one.
Without Mr. Casique’s diligence in his attempt at resolving my problem, it could have resulted in me listening to a manager who told me the only way to get this taken care of was to open a new account
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I felt this correspondence was desperately needed to bring attention to professionalism, including expressing my sincere gratitude in saying thank you to Mr. Casique and the branch should employ more individuals who demonstrate a sheer willingness to resolve customers’ needs.”
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“I need staurdays open at your montgomery village gaithersburg MD. I work Mondays through Fridays
... the news of your montgomery village branch closing on Saturdays starting as of July 1st of 2026 is a very devastating news I am not very happy about it”